Avaya Wins Third SSPA Star Award for CRM Solutions Customer Support.Business Editors BASKING RIDGE, N.J.--(BUSINESS WIRE)--Sept. 19, 2000 Avaya (NYSE NYSE See: New York Stock Exchange :AV), the former Enterprise Networks Group of Lucent Technologies (NYSE:LU) to be spun off later this year, today announced that its Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) Solutions Group has won its third consecutive STAR Award from the Software Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ). The STAR Award recognizes outstanding accomplishments and superior performance in the delivery of technical support to customers. Avaya's Mosaix Predictive Dialing Systems(TM) technical support group garnered the top award in the Automation Vendor Category. "As a provider of customer relationship management solutions to other companies, it's important that we are recognized for how we treat our own customers," said Janice Anderson, Avaya vice president of CRM Solutions. "We're thrilled that SSPA has recognized our continuing efforts to provide world-class support through both live and automated channels." "Avaya knows a lot about delivering exceptional customer service that has resulted in the prestigious, industry recognized STAR Award," said Bill Rose, SSPA Founder/Executive Director. "This third Award validates their position as a world-class service provider." Customers of the winning CRM Solutions group can use any communication channel - voice, fax or e-mail - to interact with their customer support account manager at Avaya, or use several Web-based support tools. Customers can select on-line tools for a number of service options, such as entering new cases and following the progression of service requests with secure, real-time tracking. A Web-based self-service system allows customers to investigate and resolve support issues on their own, and access new product information, organizational updates and training-related material. Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. SSPA gives software services and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive training and a variety of publications. For more information regarding the SSPA, go to www.supportgate.com. Mosaix Predictive Dialing Systems(TM) are computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solutions that automate and synchronize See synchronization. the outbound and inbound telephone customer contact and information management activities in call centers. More that 80% of the Fortune 500 banks and telecommunications companies See telecom company. use the Mosaix Predictive Dialing System products and applications. About Avaya Avaya, the former the Enterprise Networks Group that will be spun off Lucent Technologies later this year, is headquartered in Basking Ridge, N.J., USA, and is a leading provider of communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. for enterprises, including businesses, government agencies and other organizations. Avaya offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. products and services and is a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya intends to use its leadership positions in enterprise communications systems and software, its broad portfolio of products and services, and strategic alliances with other technology and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" leaders to offer its customers comprehensive eBusiness solutions. For more information about Avaya, visit us on the Web at http://www.avaya.com. About Lucent Technologies Lucent Technologies, headquartered in Murray Hill Murray Hill may refer to one of the following places:
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