Avaya Teams with SpeechWorks to Offer SpeechWorks 6.5 on Avaya's CONVERSANT System.Business/Technology Editors BOSTON--(BUSINESS WIRE)--Jan. 3, 2001 Global Leader in Interactive Voice Response Now Offers Speech Recognition Capabilities from SpeechWorks SpeechWorks International, Inc., (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SPWX SPWX Speechworks (stock symbol) ), a market leader in the telephony-based speech technology industry, today announced details of its reseller and distribution agreement with Avaya (NYSE NYSE See: New York Stock Exchange :AV), the former Enterprise Networks Group of Lucent Technologies. Under the terms of the agreement, Avaya will now offer SpeechWorks(R) 6.5 speech recognition solution integrated with its CONVERSANT CONVERSANT. One who is in the habit of being in a particular place, is said to be conversant there. Barnes, 162. (R) System for Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) and its Voice@Work service creation software tool. Avaya's customer base comprises 90% of the Fortune 500. SpeechWorks will provide Avaya's customer base access to the latest speech recognition technology that provides contact center customers with fast, accurate, self-service interactions over any phone, anytime. Callers can get information or conduct transactions instantly, simply by speaking into a phone. DialogModules(TM), a unique SpeechWorks technology, offer pre-built call flow and user interface building blocks. The way SpeechWorks integrated its DialogModules with the Avaya CONVERSANT platform results in faster time-to-deployment and allows callers to "barge-in," or interrupt a prompt to get information when they want it. "We are pleased to offer our customers this state of the art speech recognition solution from SpeechWorks," said Denis Denis, king of Portugal: see Diniz. Aull, general manager, Avaya CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions. "Many of our customers are asking for speech as a way to enhance customer service and build upon existing Customer Relationship Management (CRM) strategies. The addition of SpeechWorks integrated in the CONVERSANT System for IVR makes it easier for our customers to manage their contact centers and ensure a more complete e-business experience." Customers interested in the Avaya CONVERSANT System with speech recognition capabilities from SpeechWorks can contact www.avaya.com/crm or crm@avaya.com for further information. "We are excited to deliver our speech solutions with Avaya's high quality voice communication and messaging systems," said Steve Chambers, vice president of worldwide marketing at SpeechWorks. "Speech activated services enhance CRM offerings by delivering self-service automation with an intuitive, human touch and offers very attractive economic benefits." About Avaya Avaya, the former Enterprise Networks Group of Lucent Technologies, headquartered in Basking Ridge, N.J., USA, is a leading provider of communications systems for enterprises, including businesses, government agencies and other organizations. Avaya offers converged voice and data, customer relationship management, messaging, voice multi-service networking and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. products and services. Avaya is a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya intends to use its leadership positions in enterprise communications systems and software, its broad portfolio of products and services, and strategic alliances with other technology and consulting services leaders to offer its customers comprehensive eBusiness solutions. For more information about Avaya, visit its Web site at http://www.avaya.com. About SpeechWorks International, Inc. Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to delight their callers and provide them with a new level of service over the phone. Complementing the self-service model of e-business, SpeechWorks speech solutions, including the revolutionary SpeechSite(TM) product, and Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (TM) text-to-speech engine, let customers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime. SpeechWorks customers include some of the world's most sophisticated customer service innovators such as America Online See AOL. , Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Continental Airlines, E*Trade, FedEx, Fidelity Investments Fidelity Investments is a group of privately held companies in the financial services industry. It is made up by two independent but closely cooperating companies, Fidelity Management and Research Corporation (FMR Co. Institutional Brokerage Group, United Airlines and Yahoo!. The Company offers the SpeechWorks Here Guarantee, the industry's only program that includes a money-back guarantee. SpeechWorks strategic partners include leading corporations such as AT&T, Avaya, Dialogic, an Intel company, InterVoice-Brite and Net2Phone. Investors included Citigroup's e-Citi Unit, GE Equity, Intel Corporation, The Intel64 Fund, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. WorldCom Venture Fund and Reuters. SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world. To experience the power of SpeechWorks, call 1.888.SAY.DEMO. For additional information, call 617.428.4444 or visit http://www.speechworks.com. CONVERSANT is a registered trademark of Lucent Technologies, Inc. and Avaya Communication. SpeechWorks, Speechify, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. |
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