Avaya Leads Worldwide Contact Centre Market in Both Revenues and Shipments.Summary: Avaya Inc. is leading the worldwide contact centre market, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. GartnerCOs new report on this key market, driving customer service for companies around the globe. The report, which measured 2007 global contact centre market share, states that C[pounds sterling]Avaya is number oneC[yen] in contact centre revenue and shipments across all measured categories and regions, including the market for Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP)-based contact centres. Avaya Leads Worldwide Contact Centre Market in Both Revenues and Shipments Leading Industry Analyst Firm Issues Annual Research Report on Contact Centre Markets, Showing Avaya as #1 in $2.4 billion Global MarketAvaya Inc. is leading the worldwide contact centre market, according to GartnerCOs new report on this key market, driving customer service for companies around the globe. The report, which measured 2007 global contact centre market share, states that C[pounds sterling]Avaya is number oneC[yen] in contact centre revenue and shipments across all measured categories and regions, including the market for Internet protocol (IP)-based contact centres. According to Gartner, Avaya represents 38 percent of the global market for contact centre revenue and 40 percent of the global market for contact centre shipments -- figures that are in both cases about 25 points ahead of the nearest competitor. Specifically in the Europe, Middle East and Africa (EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. ) contact centre market in revenue, Avaya leads with 32 percent of the market, which is 14 points ahead of its nearest competitor. In the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. contact centre market, including the U.S. and Canada, Avaya leads with 43 percent of the total market for contact centre revenue. In other regions, Avaya delivers similar strength in contact centre revenue, leading Asia Pacific with 35 percent. In the Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. region, Avaya grew more than 100 percent, and represents half of the regionCOs share for contact centre revenue Co about three times its next competitor. According to Gartner, the market for contact centre revenue is nearly $2.4 billion. Gartner defines contact centres as computer-based systems Computer-based systems Complex systems in which computers play a major role. While complex physical systems and sophisticated software systems can help people to lead healthier and more enjoyable lives, reliance on these systems can also result in loss of that provide call and contact routing and prioritisation for high-volume telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. and multimedia transactions. They support critical customer service functions around the world through specialist answering C[pounds sterling]agentsC[yen] and use sophisticated real-time contact management and reporting systems. Additionally, GartnerCOs report highlighted the rapid growth of IP-based contact centres, with shipments growing 37 percent year over year to now represent 49 percent of the worldwide contact centre market (comprised of both TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. and IP technologies). Next year, Gartner expects the migration to IP-based contact centres to accelerate, as more businesses turn to IP for its more functional multi-site and virtual customer service capabilities. According to GartnerCOs report, Avaya led the IP contact centre category with 36 percent, 16 points ahead of its nearest competitor.AvayaCOs portfolio of contact centre solutions incorporates a broad range of capabilities and applications that meet the needs of a full-scale customer service operation. They include software for contact management, intelligent routing, self service, outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" calling, home agents and more. For more information on Avaya contact centre solutions, visit: http://www.avaya.com/gcm/master-usa/en-us/pillars/contactcenters/index.htm. A[umlaut umlaut (  m`lout) [Ger.,=transformed sound], in inflection, variation of vowels of the type of English man to men. ] 2008 Al Bawaba (www.albawaba.com)
A[umlaut] 2008 Al Bawaba (Albawaba.com) Provided by Syndigate.info an Albawaba.com company |
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