Avaya Extends Contract With Gold Systems to OEM Vonetix; Contract Expanded to Ship Vonetix with Avaya Interactive Response Release.Business Editors/High-Tech Writers BOULDER, Colo.--(BUSINESS WIRE)--March 25, 2003 Gold Systems, an independent provider of voice-powered solutions to drive enterprise efficiency and lower costs, today announced an addendum to their contract with Avaya (NYSE NYSE See: New York Stock Exchange : AV), to ship Vonetix 3.5 standard on the recently announced Avaya Interactive Response platform. Avaya is a leading global provider of communications networks and services for businesses, including a full suite of contact center solutions. The addendum extends the current contract for an additional two years and expands the OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and agreement to include Vonetix on shipments of Avaya's newest platform, Avaya Interactive Response(TM). "We are thrilled that our contract with Avaya is being expanded to allow our world-class software to be available on Avaya's new mid-market interactive response platform", said Terry Gold, president of Gold Systems. "Vonetix will continue to add value to forward thinking companies looking to lower costs by adding speech recognition to their self-service solutions." Award-winning Vonetix has shipped standard on the Avaya Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , formerly known as CONVERSANT CONVERSANT. One who is in the habit of being in a particular place, is said to be conversant there. Barnes, 162. (R)), since May 2000. Vonetix connects databases, enterprise software packages, speech recognition engines and text-to-speech products to IVR platforms. Vonetix enables the IVR to communicate directly with Web sites, eliminating the need for companies to develop and maintain multiple back- and front-end interfaces to applications and databases for voice access to Web data. This functionality lets businesses quickly extend their current Web offerings - including e-commerce, customer service, sales automation Sales Automation - Sales Force Automation and B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business - to customers via voice access, significantly broadening their reach while leveraging their existing infrastructure investments. With Vonetix, customers of interactive voice response platforms can provide more convenient, easy-to-use self-service options to help strengthen their own customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) initiatives and create effective e-business solutions. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the September 2001 report entitled "The Voice Business Value Chain," Datamonitor predicts a 43% CAGR CAGR See: Compound Annual Growth Rate for the Voice Services Market. Voice Applications is a large portion of this market (both custom and packaged) which is predicted to be $1.7B by 2006. "Vonetix on the Avaya IVR and Avaya IR platforms gives companies an integration solution for providing telephone access to data for their customers," said Laura Farrelly, vice president of product management for Gold Systems. "What is important is that Vonetix offers a complete infrastructure that speeds development, whether the application is being developed by the company, an ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. or a speech provider. The fact that Vonetix lowers development costs is a real value-add for companies considering the purchase of an Avaya platform." Combined with available plug-in products, Vonetix allows enterprise customers to deploy self-service solutions more rapidly and economically, using standard interface tools that work with their existing legacy systems. Available plug-ins include the JDBC (Java DataBase Connectivity) A programming interface that lets Java applications access a database via the SQL language. Since Java interpreters (Java Virtual Machines) are available for all major client platforms, this allows a platform-independent database Plug-in, MQSeries Plug-in, Reporting Plug-in, Document Plug-in, TNSeries Plug-in and the newest product AccessTTS that provides a mechanism for integrating TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to with the IVR. "Vonetix has proven to be a popular and valuable tool for our customers who are integrating across various systems and databases," said Diane Shariff, Avaya product manager, Self Service Solutions. "We're pleased to expand the relationship and offer this capability on our newest, IP-enabled platform." Vonetix customers include companies across the financial, insurance, healthcare, retail/e-commerce, and utility markets. About Gold Systems Gold Systems' self-service solutions improve profitability and increase customer satisfaction. Using its proven Solutions Discovery Process, Gold Systems helps Global 1000 identify processes where efficiency can be optimized with custom, voice-driven solutions that implement the latest in IVR, speech recognition and text-to-speech technologies. Gold Systems offers application expertise, a flexible and robust application delivery process, and data integration via its innovative Vonetix product suite. Servicing North America and EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. , Gold Systems has positively impacted bottom line results for companies in the financial, insurance, healthcare, retail and utility industries since 1991. More information about Gold Systems can be found at www.goldsys.com or by calling 303/447-2774 U.S. or +44 (0) 1189 880297 U.K. Information on Gold Systems Europe can be found at www.goldsys.com/goldeurope.htm or by calling +44 (0) 1189 880397. About Vonetix More information on Vonetix is available online at www.vonetix.com. Vonetix is a registered trademark of Gold Systems, Inc. Avaya Interactive Voice Response and Avaya Interactive Response are registered trademarks of Avaya Inc. |
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