Avaya Completes Successful Compliance Testing On NICE Systems' CEM Platform Version 8.7.

Business Editors, Technology Writers

RA'ANANA, Israel--(BUSINESS WIRE)--Nov. 11, 2002

NICE Customer Experience Management (CEM) Solutions Earn Avaya

Product Interoperability Authorization, and Avaya Makes NICE

Analyzer(TM) Generally Available Through its Reseller Program

NICE Systems (Nasdaq: NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Avaya (NYSE:AV), a global leader in communications networks for businesses, has completed interoperability testing on NICE CEM contact center recording and quality monitoring platform version 8.7.

Completed under the guidelines of the Avaya DeveloperConnection Program for third-party technology relationships, the successful completion of compliance testing enables Avaya to offer customers a fully integrated Internet telephony/call recording and analysis solution to help them capture, evaluate, analyze and improve the customer experience in voice, voice over IP, e-mail and Web interactions.

NICE also announced today that Avaya has made NICE Analyzer(TM) generally available through its existing relationship with NICE. NICE Analyzer is a powerful web-based data analysis application that allows businesses to identify areas for service improvement and productivity enhancement by understanding exactly what their customers are experiencing when contacting the company.

"Avaya is pleased to offer its customers NICE Call Recording Solution - Version 8.7 as part of our ongoing relationship with NICE," said Anna Dorcey, DeveloperConnection Program Director, Avaya Inc. "With the successful completion of compliance testing, Avaya Labs can provide customers with confidence in the interoperability of NICE's technology and products."

NICE Analyzer is a Web-based data-mining tool that allows call center managers to capture complete customer experience records from every customer interaction, whether it be voice, VoIP, Web or email. It allows managers to replay the actual customer conversation along with the agent's screen activity for a total understanding of the customer's experience. This gives businesses the insight they need to improve customer service levels.

"It's extremely important to us that we enable our products to work seamlessly with best-of-breed solution providers such as Avaya," said Lior Arussy, corporate vice president and general manager of NICE Customer Experience Management product division. "Furthermore, we believe our combined offerings provide a winning solution for the customer."

About DevConnect

The DeveloperConnection Program (DevConnect) is a comprehensive set of innovative sales, support, marketing and services programs through which Avaya works with members to develop, promote and sell their products and solutions that interoperate with Avaya solutions. For more information, visit DevConnect at http://www.devconnectprogram.com.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses around the world, including 90 percent of the FORTUNE 500(R). A world leader in secure and reliable Internet Protocol (IP) telephony systems, communications software applications and services, Avaya is driving the convergence of voice and data applications across IT networks, enabling businesses large and small to leverage existing and new networks to enhance value, improve productivity and gain competitive advantage. For more information visit the Avaya website: http://www.avaya.com.

About NICE

NICE Systems (Nasdaq: NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Canada, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE Web Site: www.nice.com )

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, MicroAge Teleservices, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport. (NICE Web Site: www.nice.com )

Trademark Note: 360(degree) View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(Note A), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

Note A: In Australia only

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.