Avaya CRM Solutions Group Wins Frost & Sullivan Market Leadership Award.Business Editors & High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--July 23, 2001 Interoperability, Ease-of-Use and Thorough Understanding of Contact Center Operations Cited as Key Factors for Top Ranking in End-User Survey Frost & Sullivan today announced that Avaya Inc. (NYSE NYSE See: New York Stock Exchange :AV) has won the Frost & Sullivan Market Engineering Leadership Award for its success in the Contact Center/customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) industry. The award is given to the top ranked company based on end-user surveys. Key factors in Avaya's selection were the high marks it received for interoperability and ease-of-use as well as thorough understanding of contact center operations and needs. The award will be presented today at Connect 2001 in Seattle, Wash., Avaya's annual CRM strategy and leadership conference. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the Contact Center End User Analysis -- Customers Select Winning Vendors, a new market analysis from Frost & Sullivan, customers believed that Avaya far outpaced other companies in improving interoperability of existing contact center solutions. Additionally, the company scored high on the ease-of-use of its CRM Solutions, which helps its contact center customers increase productivity while reducing staff and training costs. "Our study has shown that interoperability and ease-of-use are major concerns among contact centers," said Alpa Shah, Frost & Sullivan senior research manager. "For end-users to recognize Avaya as the number one company in these areas is especially commendable." Avaya was also noted for maintaining product brand recognition, with the majority of end-users in the survey having selected or likely to select Avaya as their key contact solution provider. "We believe Avaya comprehensively understands the multiple facets of contact center operations, which was evidenced by the company being chosen by most potential customers as the top choice for resolving their greatest issues," said Shah. "Avaya is extremely honored to be chosen for the Frost & Sullivan Market Engineering Leadership Award," said Keith Larson, vice president CRM Solutions, Avaya. "This recognition is especially significant because it is a direct result of the opinions of customers, who are the most important reflections of our success." The Frost & Sullivan Market Engineering Leadership Award is given to companies having market leadership. Award recipients must meet specific criteria such as revenue growth rates Growth Rates The compounded annualized rate of growth of a company's revenues, earnings, dividends, or other figures. Notes: Remember, historically high growth rates don't always mean a high rate of growth looking into the future. , market share and technology innovation. About Avaya Avaya (NYSE:AV), headquartered in Basking Ridge, N.J., is a leading global provider of communications solutions and services that help businesses, government agencies and other institutions -- including more than 75 percent of the Fortune 500 -- excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Hosted Solutions, MultiService Infrastructure, and Converged Voice and Data Networks -- including the company's no-compromise Enterprise Class IP Solutions (ECLIPS ECLIPS Enterprise Class Internet Protocol Solutions (Avaya Inc.) ECLIPS Experimental Cloud Lidar Pilot Study ECLIPS Enhanced Clearline Proposal System (Sprint) ECLIPS Expanded Calculator Link Processing System ) -- all supported by Avaya Services and Avaya Labs. Avaya is the worldwide leader in unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , messaging systems call centers and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. systems. It is the U.S. leader in voice communications systems. For more information about Avaya, visit its Web site at http://www.avaya.com. About Frost & Sullivan Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance, and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, CA with offices located worldwide: New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , Toronto, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. . For further information, visit http://awards.frost.com. Report 6316-62 |
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