Avaya Announces Windows-Based eCommunication Solutions Suite; HP, COMPAQ To Support Avaya Initiative.Business and Technology Editors ATLANTA--(BUSINESS WIRE)--July 14, 2000 Avaya, the former Enterprise Networks Group that will be spun off from Lucent Technologies (NYSE NYSE See: New York Stock Exchange : LU) later this year, today announced it is combining three of its leading communication applications into a powerful new eCommunication solutions suite. The suite, designed to help companies speed remote worker communications and strengthen customer responsiveness, brings together Avaya's DEFINITY(r) AnyWhere remote worker communication, Unified Messenger(tm) for Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. , and iCosm(tm) Interaction Manager products. Avaya also announced that Compaq Computer and Hewlett-Packard Company, both major Microsoft solution partners already teaming with Avaya for Unified Messenger solutions, plan to sell and implement the eCommunication solution suite for government and large business customers. "Many of our large customers already contract with HP and Compaq to obtain professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. supporting Microsoft Exchange, as well as to support servers and desktops," said Scott Stone, vice president of Avaya's eCommunication application group. "These customers will be able to leverage these quality system integrators to support the Avaya eCommunication solutions suite." The suite will also be available through Avaya's Message Integrator Members worldwide who currently sell, install and support Unified Messenger solutions. "The Avaya eCommunication solution suite, powered by Microsoft, provides businesses with streamlined connectivity and improved efficiency," said Jeff Lynn, vice president and general manager, Professional Services, Compaq Global Services. "Compaq is committed to helping companies achieve these goals by working with Avaya to provide this new offering to our customers, as well as provide the solid backbone service support that has made Compaq famous." Support for the suite will be available from Compaq later this year. "HP helps organizations design and deploy knowledge management solutions to manage their messaging and internal information assets more efficiently," said David Stubbs David Stubbs is a British journalist. He was born on September 13, 1962 in London, but grew up in Leeds, where he was educated in part at St Michael's College. It was here that he first began to demonstrate his caustic style of music review, in particular a review of Gary Numan's , general manager, HP Microsoft Services Operation. "We provide customers with secure, manageable, and highly reliable solutions." The Avaya eCommunication applications, all based on Microsoft's Windows operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. , will be demonstrated at the Microsoft Fusion 2000 conference in Atlanta, July 14 through July 17. "Companies today have to work fast, with teams deployed across the globe, and still provide quality customer care," said Stone. "Working together, these messaging, call management and customer care applications create a new layer of value for companies. The sum is more than the parts; this suite makes virtual business really work." This solution takes complexity and guesswork out of enterprise application integration. Seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. , single platform and unified installation and configuration realize the potential benefit of these integrated solutions. Companies can be confident that newer releases of the products are easily integrated. "EBusiness communication infrastructure must be feature rich, integrated and quick to deploy," said Thomas Koll, vice president, Network Solutions Group, Microsoft. "Avaya's communications expertise, and its use of Windows DNA (Distributed InterNet Architecture) An umbrella term for Microsoft's enterprise network architecture built into Windows 2000. It includes all the following components that collectively provide a Web-enabled infrastructure for an organization. and products such as Windows 2000 and Exchange 2000, ensures the customers have access to a powerful new communication solution that addresses a key need for companies migrating to an eBusiness model." The first applications in the eCommunication solutions suite include: - Unified Messenger(tm) solution for Microsoft Exchange -- Stores all voice, fax and e-mail messages in a single mailbox, using Microsoft Exchange. Users - anywhere and at any time - can access, respond to and manage all of their messages from personal computers, wired telephones or wireless phones, regardless of the devices used to create the messages. - DEFINITY(r) AnyWhere remote access solution -- Leverages the power of Avaya's industry-leading DEFINITY enterprise communications server (ECS) for collaborative conference calls from any telephone. Virtual office workers or travelers can launch a voice and data conference call that allows participants to access and edit a shared file from their own PCs, increasing their productivity and lowering conference charges and travel time. From a web browser, remote users have access to a full set of telephony features, including caller ID, speed dials, call forwarding, transfer, hold, call logs and message waiting indication. DEFINITY AnyWhere software resides on a standard Windows NT-based server on the corporate intranet and connects to the DEFINITY ECS or DEFINITY ProLogix(tm) switch through a LAN interface card. - iCosm Interaction Manager system -- A rules-based customer interaction management solution for the small to medium sized enterprises (SMEs). iCosm Interaction Manager empowers any workgroup to initiate or accept multimedia (phone, Web, e-mail, chat) interactions across the enterprise. In addition, it records the contact outcome and defines Process/Rules for all media, enabling companies to position their customer service as a competitive advantage. It is an open system that operates across most telephony switching platforms (key system, PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , NT-based communication servers, IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. ), and supports CT standards TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. , TSAPI (Telephony Services API) A telephony programming interface from Novell and AT&T. Based on the international CSTA standard, TSAPI is designed to interface a telephone PBX with a NetWare server to provide interoperability between PCs and telephone equipment. and CSTA (Computer Supported Telephony Application) An international standard interface between a network server and a telephone switch (PBX) established by the European Computer Manufacturers Association (ECMA). . It is currently available for a variety of switches from Avaya and others. The iCosm Interaction Manager system is a client/server platform based on Microsoft BackOffice See BackOffice. , Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. and Windows 95/98. The system is composed of Outlook "look and feel" user interface, iContact, and a series of integrated support modules - real-time and historical Reporting, Rules Wizard, Resource Manager administrator tool, and Proactive outbound calling campaign creation and management. As an example of how the suite works, Stone described a typical customer service interaction. First, Avaya's Interaction Manager software would automatically direct an incoming customer call to the correct account manager. If that manager was out of the office or working remotely, Avaya's DEFINITY AnyWhere software would route the call through an IP connection to the correct location, and enable the manager to transfer the call or set up a conference call to resolve the customer's problem. Finally, using Avaya's Unified Messenger solution for Microsoft Exchange, the account manager could send a voice message, fax or e-mail message through Microsoft Exchange to handle the customer's issue. Stone said Avaya has made some software changes already, and further development is underway to enhance interoperability among the three applications. He said Avaya plans to add other applications to the suite and adapt the full eCommunication suite to operate with enterprise phone switches from multiple switch vendors. About Avaya Avaya, formerly the Enterprise Networks Group of Lucent Technologies, headquartered in Basking Ridge, N.J., USA, is a leading provider of communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. for enterprises, including businesses, government agencies and other organizations. We offer voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling Structured Cabling is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems. products and services. We are a worldwide leader in sales of messaging and structured cabling systems and a U.S. leader in sales of enterprise voice communications and call center systems. We intend to use our leadership positions in enterprise communications systems and software, our broad portfolio of products and services, and strategic alliances with other technology and consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" leaders to offer our customers comprehensive eBusiness solutions. For more information about Avaya, visit us on the Web at http://www.avaya.com. About Lucent Technologies Lucent Technologies, headquartered in Murray Hill Murray Hill may refer to one of the following places:
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