Avaya, Cisco CBG, Cisco Systems, Digital Hands, EMC, Netezza, Riverbed Technology, Symantec, and Xerox Awarded Spring 2009 SSPA STAR Awards for Best Practices.SAN DIEGO San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. & SANTA CLARA, Calif. -- The Service & Support Professionals Association (SSPA SSPA Solid State Power Amplifier SSPA Service and Support Professionals Association SSPA Software Support Professionals Association SSPA Short Statured People of Australia Inc. SSPA Submicron Signal Processor Architecture ), the largest and most influential association for technology service and support professionals, today announced that Avaya, Cisco CBG CBG corticosteroid-binding globulin. , Cisco Systems, Digital Hands, EMC (1) (EMC Corporation, Hopkinton, MA, www.emc.com) The leading supplier of storage products for midrange computers and mainframes. Founded in 1979 by Richard J. Egan and Roger Marino, EMC has developed advanced storage and retrieval technologies for the world's largest companies. , Netezza, Riverbed Technology, Symantec, and Xerox were named winners of the 2009 SSPA STAR Awards for Best Practices. The STAR Awards recognize companies that have developed, implemented, and benchmarked the most innovative and efficient processes for service and support delivery. Companies must pass a rigorous review by a select industry committee, providing specific baseline data, a detailed description of the process, performance metrics, returns and benefits, and other information about what makes their best practice unique. "Today's highly volatile economy makes for an extremely competitive marketplace in which best practices can make or break the bottom-line performance of a service and support organization," said Stephen Smith, executive director of SSPA. "The awards presented an intense competition, and all of the companies nominated for the Spring STAR Awards deserve credit for raising the bar among their peers." The winners were honored today at the Technology Services World (TSW TSW The Student Will TSW The Students Will TSW Television South-West (UK) TSW Television South West (UK; 1982-1992) TSW Tin Shui Wai (Hong Kong) ) conference in Silicon Valley. Produced by the SSPA, the Association for Services Management International (AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. ), and the Technology Professional Services Association (TPSA An earlier rating from the now obsolete TPC-A benchmark, which measures overall transaction processing performance. See TPC. ), Technology Services World 2009 Silicon Valley is the largest gathering of service executives and management in the industry. The 2009 SSPA STAR Awards for Best Practices winners by category are: * Best Customer Commitment: Symantec * Best Customer Commitment - SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. : Digital Hands * Best Embedded Product Support: Symantec * Best Emerging Company Support: Riverbed Technology * Best Knowledge Management Practices: Avaya * Best Online Community: Cisco Systems * Best Online Support: Cisco CBG * Best Service Delivery Optimization: Xerox * Best Support Staff Practices: EMC * Best Use of Metrics and Business Intelligence: Symantec * Best Use of Metrics and Business Intelligence - SMB: Netezza More information on the STAR Awards and the TSW conference can be found at www.technologyservicesworld.com. About SSPA The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions in the delivery of technology service and support. www.thesspa.com. |
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