Avatar Peripherals Selects "800 SUPPORT" to Expand Customer Support.MILPITAS, Calif.--(BUSINESS WIRE)--November 5, 1997-- 800 SUPPORT helps to expand customer support programs by providing extended hours and quick access to expert customer support Avatar Peripherals, Inc. today announced it is teaming up with 800 SUPPORT to minimize customer hold time, expand its hours, and increase access to expert customer support for end users of its Shark 250 mobile hard drive. Under the agreement, Avatar Peripherals outsources its overflow customer support to 800 SUPPORT, premier supplier of telephone, fax and Internet-based technical support and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . In addition, the agreement extends Avatar Peripherals' customer support hours from 6:00 AM to 6:00 PM PDT PDT abbr. Pacific Daylight Time PDT Pacific Daylight Time PDT n abbr (US) (= Pacific Daylight Time) → hora de verano del Pacífico PDT . "Working with 800 SUPPORT affirms Avatar Peripherals' high standard of commitment and dedication with our customers," said George Skaff, President and Chief Executive Officer of Avatar Peripherals. "800 SUPPORT provides the necessary resources, computer hardware expertise and customer support to maintain a high level of excellence while our company grows and develops powerful new technologies and innovative products." Danton Mendell, President of 800 Support, said: "800 Support delivers a critical solution to Avatar Peripherals' business strategy. Our team of highly-trained PC and Macintosh technical experts provides Avatar Peripherals that extra sense of security, flexibility and commitment it deserves -- and its customers expect." Avatar Peripherals' goal is to employ best of breed strategic partnerships that ensure a consistent, seamless and successful deployment of business solutions that benefit its customers. With this in the forefront, Avatar Peripherals will continue its unique and long-standing policy of not charging customers for technical assistance, unlike the removable storage leader, Iomega Corporation (company, storage) Iomega Corporation - A storage device manufacturer whose major products are the Zip and Jaz removable disk drives and Ditto tape drives. They became popular with an early product called the Bernoulli Box. . Enhanced Support Programs Designed for the New Standard in Portable Storage The Shark 250 mobile hard drive with mini-removable media provides notebook and desktop users with unlimited storage expansion in a portable drive. In addition to convenience, the Shark drive offers speed, performance and reliability. These products carry a 30-day, money-back guarantee (through the point of purchase) and a standard one-year, limited-hardware warranty. Avatar Peripherals has designed two additional warranty programs that work to minimize a user's downtime The time during which a computer is not functioning due to hardware, operating system or application program failure. - an extended warranty The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. program, and Premier Hassle-Free warranty program. About 800 Support Based in Portland, Oregon Oregon, city, United States Oregon, city (1990 pop. 18,334), Lucas co., NW Ohio, a suburb adjacent to Toledo, on Lake Erie; inc. 1958. It is a port with railroad-owned and -operated docks. The city has industries producing oil, chemicals, and metal products. , founded in 1989 and an operating company operating company A business that engages in transactions with outsiders. of Universal Teleservices Network Corp. (UTN Noun 1. UTN - a nongovernmental organization of Pakistani scientists that has been a supporter of terrorism; has provided information about chemical and biological and nuclear warfare to Osama bin Laden and al-Qaeda and the Taliban Umma Tameer-e-Nau ), 800 Support, www.800support.com, is a pioneer in technical support and professional services, operating corporate and end-user help desks for Internet services providers, software publishers, computer hardware manufacturers, network users, small and medium-sized businesses, Fortune 500 companies, government agencies and educational institutions. About Avatar Peripherals, Inc. Founded in November 1996, Avatar Peripherals, Inc. designs, manufactures and markets truly mobile hard disk drives using mini-removable media. Avatar Peripherals' products are available through leading computer retail stores, resellers and major distributors in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada. As a wholly-owned company of Avatar Company Limited, Avatar Peripherals has access to the global technical, manufacturing and financial resources of its parent company, which employs more than 350 people worldwide and owns a large manufacturing facility in Bangkok Bangkok (băng`kŏk'), Thai Krung Thep, city (1990 pop. 8,538,610), capital of Thailand and of Bangkok prov., SW Thailand, on the east bank of the Chao Phraya River, near the Gulf of Thailand. , Thailand. Avatar Peripherals' headquarters is located at 1455 McCarthy Blvd., Milpitas, California Milpitas (IPA pronunciation: mɪlpitʌs; inhabitants are called 'Milpitans') is a city in Santa Clara County, California. It is located with San Jose to its south and Fremont to its north, at the eastern end of Highway 237 and generally between Interstate freeways 680 and 95035, 408-321-0110. Sales information may be obtained by calling 1-888-GO-AVATAR (1-888-462-8282); customer support calls may be made to 408-953-0123. Visit Avatar's World Wide Web page at http://www.goavatar.com to learn more about the products and see the latest awards from such leading publications as boot Magazine, Imaging Magazine, PC Magazine, Windows Magazine, and Windows Sources Windows Sources was a magazine by ZDNet. It lasted from c. 1993 – c. 2001. Staff Patrick Norton ran the hardware reviews section. Carlos Carrillo was the Assistant Editor and ran the Shareware reviews section. Magazine. -0- Note to Editors: Avatar Peripherals is a registered trademark of Avatar Company Limited. Shark 250, HARDiskette, SharkSwap, and SharkEject are trademarks of Avatar Peripherals, Inc. All other company and product names are trademarks or registered trademarks of their respective holders. CONTACT: Candelori Communications, Inc. Eric Usher USHER. This word is said to be derived from a huissier, and is the name of an inferior officer in some English courts of law Archb. Pr. 25. , 650/966-1776 E-mail: eusher@candelori.com or Avatar Peripherals, Inc. Danya Bahous, 408/953-0222 E-mail: dbahous@goavatar.com or Technopolis Communications, Inc. Steven J. Leon, 310/670-5606 E-mail: sleon@technopolis.com or 800 Support Dan Mendell, 503/684-2826, x3020 E-mail: DMENDELLl@800support.com |
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