Avasta's Managed Services Extend Jamcracker's Turnkey Applications Platform; Avasta to Provide Efficient Application Operations Management to Jamcracker's Oracle and Siebel Customers.

Business Editors/Technology Writers

SAN FRANCISCO--(BUSINESS WIRE)--Feb. 12, 2002

Avasta(TM), the leading provider of automated and proactive enterprise application management, today announced their partnership with Jamcracker, Inc, provider of Jamcracker Platform, a secure, turnkey applications platform. Avasta will now extend its state-of-the-art application monitoring, maintenance and management technology and services to Jamcracker customers deploying Oracle and Siebel applications.

Jamcracker Managed Services for Oracle and Siebel by Avasta benefits customers who deploy and integrate Oracle and Siebel applications through the Jamcracker Application Network. The Avasta and Jamcracker solution frees IT departments from time-consuming, costly systems operations so they can focus resources on core business activities. Behind Jamcracker's application "dashboard," providing Oracle and Siebel to end users, lies Avasta's 24x7 operations support services and proprietary application management platform, Prasma(TM). This unique technology incorporates best practices to automate manual tasks and delivers proactive management and application-specific auto-fixes from the network layer through to the application layer. Customers can now enjoy maximum application uptime, as infrastructure issues can be proactively fixed prior to any adverse end user experiences. In addition, the customer's internal IT experts can view system performance, make service requests and access reports through MyAvasta(TM), a web-based customer portal.

"Avasta's Oracle and Siebel application management expertise significantly expands Jamcracker's application `dashboard' offering and further frees customer IT departments to focus on building business value," said Thomas Engdahl, president and CEO of Avasta. "Now more than ever, companies need to alleviate IT strains by automating formerly labor-intensive IT processes. Innovative service provider alliances like this one give customers new efficiencies through an automated application and infrastructure support approach."

"We chose Avasta because they are a technology leader in managing Oracle and Siebel applications, and we want to offer best-of-breed services to our customers," said Todd Johnson, senior vice president, platform business for Jamcracker. "With Avasta's managed service support, our customers can flexibly choose how to best build and maintain a competitive enterprise."

Avasta's managed services augment Jamcracker Platform, which is a secure, turnkey applications platform that enables customers and partners to rapidly and affordably deploy, integrate, manage, and support web-based applications from any source. It provides seamless integration into existing IT infrastructures, powerful administrative capabilities, and a personalized and collaborative user environment.

About Avasta

Avasta manages enterprise applications through proactive technology and services. By embedding IT best practices into an automated application management platform, Avasta relieves customers of day-to-day application operations burdens. Avasta provides 24x7 application monitoring, management and maintenance, so customers can focus on building their businesses. The company is based in San Francisco and has secured financing from American Express, Alliance Capital, Bayview Partners, CommVest LLC, Convergence Partners, Mentmore Holdings, Sand Hill Capital, Robertson Stephens and ThomVest Holdings. Customers include MarketFirst, Portera and Toshiba America. Please call 415-956-8000 or visit online at www.avasta.net.

Avasta, the Avasta logo, Prasma, FullServ and RemoteServ are trademarks of Avasta. All other company or product names may be trademarks or registered trademarks of their respective owners.