Avanade leverages Microsoft Dynamics CRM 3.0.Avanade Inc., a technology integrator (1) In electronics, a device that combines an input with a variable, such as time, and provides an analog output; for example, a watt-hour meter. (2) See systems integrator. for Microsoft enterprise solutions, has announced the availability of its Enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions for Health Plans, Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and Customer Care, leveraging the Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. 3.0 product. Avanade has integrated the Microsoft Dynamics CRM 3.0 technology to allow it to tailor solutions to meet the specific demands of the customer's business, with the customer's existing application investments. The goal is a more cost-effective CRM solution that works the way employees expect it to, supports the way companies do business, and runs the way IT staff expects technology to run. Avanade's new health plan solution and the release of the financial services and customer care solutions on Microsoft Dynamics CRM 3.0 are aimed to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the enhanced product capabilities including marketing automation, reporting and analytics. Avanade Enterprise CRM for Financial Services supports industry- and company-specific business processes, workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. , policies and security requirements, and provides a comprehensive view of high-value clients. Avanade pairs its expertise designing and integrating Microsoft systems for the enterprise with partner GaleForce Solutions' focus on the financial services industry, to deliver customer relationship management systems expressly for companies in the sector. www.avanade.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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