Avanade(R) Introduces Microsoft Dynamics(TM) CRM 3.0 Solutions for Lasting Customer Relationships; Offerings for Call Centers, Financial Services, and Health Plans Unify the Customer Experience across Sales, Marketing, and Customer Service.SEATTLE -- Avanade Inc., a leading global technology integrator (1) In electronics, a device that combines an input with a variable, such as time, and provides an analog output; for example, a watt-hour meter. (2) See systems integrator. for Microsoft enterprise solutions, today announced the availability of their Enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions for health plans, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and customer care, leveraging the highly anticipated Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. 3.0 product. "Customers are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. smart, flexible CRM solutions that support the way they do business. With the launch of Microsoft Dynamics CRM 3.0, Avanade is excited to bring to market our suite of enterprise-ready CRM applications that address the needs of customer-focused businesses, including health plans, financial services, and call centers," said Mike Pazak, vice president of Enterprise Business Solutions at Avanade. "Our alliances with GaleForce Solutions and Genesys, an Alcatel Company, enable us to offer comprehensive solutions that provide our customers with breakthrough value by leveraging Microsoft CRM to gain a competitive advantage." Avanade takes a unique approach to its enterprise-ready CRM solutions by integrating Microsoft Dynamics CRM 3.0 technology, which is highly tailored to meet the specific demands of the customer's business, with the customer's existing application investments. The results are cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. CRM solutions that work the way employees expect them to, support the way companies do business, and run the way IT staff expects technology to run. Avanade's new health plan solution and the release of the financial services and customer care solutions on Microsoft Dynamics CRM 3.0 are designed to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the enhanced product capabilities, including marketing automation, reporting, and analytics. "Avanade has proven the enterprise capabilities of Microsoft CRM and has shown a strong understanding of the business needs in the industries it serves," said Brad Wilson, general manager, Microsoft Dynamics CRM. "When it comes to customer-centric applications, the company has exhibited technical prowess PROWESS Infectious disease A clinical trial–Recombinant Human Activated Protein C [Zovant™] Worldwide Evaluation in Severe Sepsis , business acumen acumen Astuteness, perception, perspicacity , and global presence. That's why Avanade is a key partner for enterprise-scale deployments of Microsoft CRM 3.0." New Solution Offering for Health Plans In the health care sector, business decision-makers are faced with the need to reduce costs, provide better customer service, and enable compliance with a host of regulatory requirements Regulatory requirements are part of the process of drug discovery and drug development. Regulatory requirements describe what is necessary for a new drug to be approved for marketing in any particular country. . Responding to this challenge, Avanade is introducing the Enterprise CRM for Health Plans solution that provides a complete and consistent view of individual plan members at every point of contact. The Avanade solution uses familiar and easy-to-use desktop productivity applications as an interface to industry-specific functions. "The health care industry's complexity and the personal nature of health plan membership demand software that lets service representatives take care of members first," said Paul Smolke, managing director-Health Care, Microsoft Dynamics Microsoft Dynamics is a line of software for business made by Microsoft. It was previously known by the codename of Project Green. It replaces the previous family of Microsoft Business Solutions. . "Microsoft CRM 3.0 is designed to support lasting relationships with clients, and Avanade understands the value to be gained from taking advantage of the Microsoft technology platform to achieve that goal more quickly." Enterprise CRM for Financial Services(TM) and Customer Care on Dynamics CRM 3.0 Avanade Enterprise CRM for Financial Services(TM) supports industry- and company-specific business processes, workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. , policies, and security requirements, and provides a comprehensive view of high-value clients. Avanade pairs its expertise designing and integrating Microsoft systems for the enterprise with partner GaleForce Solutions' focus on the financial services industry, to deliver customer relationship management systems expressly for companies in the sector. Their solutions for wealth management, capital markets, and commercial and retail banking were crafted to allow each company to build a solution that exactly matches its needs through a combination of tailor-made line of business functionality, pre-built integrations, and add-on modules, plus a development platform that can be used to further tailor the solution to work exactly the way users need it to work. "The enhancements in Microsoft CRM 3.0 give GaleForce Solutions and Avanade a tremendous opportunity to deliver the tools and systems that will help financial services organizations deliver maximum value to their clients," said John Fraissinet, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of GaleForce Solutions. "By linking tools for managing client relationships and improving team productivity with the Microsoft systems that are essential to our customers' operations, we empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems financial institutions to transform the relationships between Financial Advisors and their clients." The Avanade Enterprise CRM for Customer Care solution integrates Microsoft Dynamics CRM 3.0 with Genesys contact center technology, business processes, and legacy databases to provide clients with a complete view of the customer at every point of contact through a familiar, easy-to-use interface to help make the most of each customer interaction. "Avanade leverages our Genesys Gplus Adapter A device that allows one system to connect to and work with another. An adapter is often a simple circuit that converts one set of signals to another; however, the term often refers to devices which are more accurately called "controllers. for Microsoft CRM to provide customers seamless, turn-key integration between Microsoft CRM and our contact center solutions," said Judie Beshansky, Genesys Alliance Director for Microsoft. "Avanade's Enterprise CRM for Customer Care solution enables companies to maximize their CRM and call center customer service investments by providing superior levels of integration, familiar application interfaces, and proven deployment success." "Industry consolidation and the potential for new, cost-effective options are just two factors driving increased market interest in Microsoft CRM 3.0 software," said Dwight Davis Noun 1. Dwight Davis - United States tennis player who donated the Davis Cup for international team tennis competition (1879-1945) Dwight Filley Davis, Davis , vice president and practice director, Summit Strategies. "Avanade is well positioned to address this growing demand due to its extensive experience working with Microsoft CRM technology, as well as its repeatable assets that can decrease implementation time, reduce integration costs, and cut training time." About Avanade Avanade is the leading technology integrator specializing in the Microsoft enterprise platform. Our people help customers around the world maximize their IT investment and create comprehensive solutions that drive business results. Additional information can be found at www.avanade.com. Avanade and the Avanade logos are registered trademarks or trademarks of Avanade Inc. Other product, service, or company names mentioned herein are the trademarks or registered trademarks of their respective owners. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion