Availability and Functionality Will Determine Sales for Certain Speech Applications.DUBLIN Dublin, city, Republic of Ireland Dublin, Irish Baile Átha Cliath, county borough (1991 pop. 915,516), Leinster, capital of the Republic of Ireland, on Dublin Bay at the mouth of the Liffey River. , Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c37138) has announced the addition of Information Provision and Transactional Speech Applications - Market Focus to their offering. As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated dic·tate v. dic·tat·ed, dic·tat·ing, dic·tates v.tr. 1. To say or read aloud to be recorded or written by another: dictate a letter. 2. a. by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market. Scope of this title: --Segmentation and growth of information provision and transactional speech applications. --Primary drivers for investment in information provision and transactional applications. --Discussion of declining price points and growing deployment options Highlights of this title: Enterprises are looking to increase automation rates in the contact center to reduce costs. The visibility of speech technology and its business benefits is improving. Declining price points and growing deployment options are helping drive investment in speech applications. Reasons to order your copy: --Understand the market and key trends for information provision and transactional speech applications. --Compare market figures on different types of speech applications. --Uncover new strategies to approach the enterprise market. Topics Covered CATALYST SUMMARY METHODOLOGY ANALYSIS Enterprises strong desire to increase automation rates in the contact center to reduce costs Taxonomy taxonomy: see classification. taxonomy In biology, the classification of organisms into a hierarchy of groupings, from the general to the particular, that reflect evolutionary and usually morphological relationships: kingdom, phylum, class, order, for speech applications Increasing visibility of speech technology and its business benefits Spending on information provision and transactional speech applications is growing Shifting patterns in speech application spending Declining price points and growing deployment options Open-standards are helping drive innovation Pre-built modules and components are bringing down costs Hosted and premise-based managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality provide greater deployment flexibility Development tools and application frameworks are simplifying the application life cycle ACTIONS APPENDIX Definitions Contact centers Dual tone multi-frequency (DTMF (Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF. DTMF - Dual Tone Multi Frequency ) Interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) Natural language understanding (NLU NLU National Louis University NLU Natural Language Understanding NLU Northeast Louisiana University NLU National Law University (Jodhpur, India) NLU No Longer Used NLU Normal Latchup NLU No Location Update NLU Non-Legal Union ) Open-standards Further reading Ask the analyst List of Tables Table 1: Respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. views on contact center call automation, 2006 Table 2: Spending on information provision and transactional speech applications, 2005-2010 Table 3: Shifting patterns in speech application spending, 2005-2010 List of Figures Figure 1: Respondents views on contact center call automation, 2006 Figure 3: Taxonomy for speech applications Figure 2: Snapshot (1) A saved copy of memory including the contents of all memory bytes, hardware registers and status indicators. It is periodically taken in order to restore the system in the event of failure. (2) A saved copy of a file before it is updated. of DTMF and speech applications Figure 4: Spending on information provision and transactional speech applications, 2005-2010 Figure 5: Shifting patterns in speech application spending, 2005-2010 For more information visit http://www.researchandmarkets.com/reports/c37138 Source: Datamonitor |
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