Autotask Creates Seamless Integration to Kaseya for Streamlined and Efficient Service Desk Processes.Kaseya API Allows for Easier Third Party Integrations for Improved Service Desk Support ST. HELIER, Jersey -- Kaseya, global provider of information technology (IT) automation software for IT solution providers and corporate IT organizations, today announced that Autotask Corporation, the leading provider of Web-based business management software for IT service companies, is the first Kaseya Technology Alliance Partner writing to Kaseya's new Application Programming Interface (API). The API is one of the many new features of Kaseya 2008, the latest release of the company's IT Automation Framework which is available today. Although the two companies' software worked together synergistically syn·er·gis·tic adj. 1. Of or relating to synergy: a synergistic effect. 2. Producing or capable of producing synergy: synergistic drugs. 3. at common customer sites, the API from Kaseya allows Autotask users a more seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with the Kaseya IT Automation Framework and it helps deliver more integrated and robust delivery of IT services. For Autotask and its customers, the chief benefits of using Kaseya's API are automated access to end-user client asset data, streamlined services of incoming issues from Kaseya's monitoring platform, and full integration for round-trip ticket Noun 1. round-trip ticket - a ticket to a place and back (usually over the same route) return ticket ticket - a commercial document showing that the holder is entitled to something (as to ride on public transportation or to enter a public entertainment) closure in both systems. "There has been a lot of demand on the part of our customers to integrate more tightly with Kaseya," said Bob Godgart, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Autotask Corporation. "With this new API New API (also referred to as NAPI) is an interface to use interrupt mitigation techniques for networking devices in the Linux kernel. Such an approach is intended to reduce the overhead of packet receiving. , our development team was able to provide the round trip ticket closure and asset visibility they've been asking for." Prior to the release of Kaseya 2008, the new API was used in a pilot release by customers of both Kaseya and Autotask. Catalyst Technology Group, a national provider of IT solutions, is a common customer who has deployed the API. "Autotask's integration utilizing the Kaseya API provides us with the ability to report to our customers in an integrated manner, improving our workflow and decreasing down-time significantly," said Steven Wilson, principle and systems engineer for Catalyst Technology Group. "We are excited to use the API to track new alerts and open tickets in queue using Microsoft Vista's desktop widgets." "Autotask's use of Kaseya's API is great for our mutual customers, as it streamlines their service desk support and improves productivity," stated Dan Shapero, senior vice president of marketing of Kaseya. "We're excited about our continued development of the API as we broaden the scope of what we expose for tighter integration." About the Kaseya's Application Programming Interface (API) The Kaseya API is accessible as a Web service and data is exchanged via XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. . The web service login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. is encrypted using the same method employed by the standard login page for the Kaseya Web user interface. A test client, with source code, is provided as a working example of how to programmatically Using programming to accomplish a task. make the various API Web service calls. This first release of the API exposes Kaseya functionality associated with service desk and asset management, and facilitates tighter integrations with third party professional service automation and customer relationship management solutions. The API will be incrementally expanded to include a broader set of application functionality. About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based Coming from a Web server. See Web application. platform. Kaseya's technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/forms/download.php. About Autotask Corporation Autotask is the leading IT services business automation platform, allowing IT solution providers to run their businesses more easily and profitably. Accessible via any PC, at any time, without downloads, Autotask is a hosted software solution that helps IT professionals manage and automate the key operations for their business. It integrates service desk, time and expense tracking, project management, contract management, as well as opportunity management, billing, and reporting; plus it integrates seamlessly with MS Outlook, QuickBooks, and Remote Monitoring (protocol) remote monitoring - (RMON) A network management protocol that allows network information to be gathered at a single computer. Whereas SNMP gathers network data from a single type of Management Information Base (MIB), RMON 1 defines nine additional MIBs that provide a & Management (RMM RMM Mali (international vehicle registration) RMM Remote Management Module (SMC) RMM Relative Molecular Mass RMM Removable Media Manager RMM Read My Mind RMM Rio Music Manager ) applications. Autotask is the 2007 CODiE Award winner for the Best Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. Solution (IT Services) and was a finalist in e-Week's 2006 Channel Product of the Year in Software as a Service (SaaS) category. For more information on Autotask, please visit www.autotask.com or call 518-720-3500. |
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