Automobile Insurance Companies Ranked on How They Treat Online Customers in Customer Respect Group Study.Improve to Average; Most Improvements in Email Responsiveness and Transparency (1) The quality of being able to see through a material. The terms transparency and translucency are often used synonymously; however, transparent would technically mean "seeing through clear glass," while translucent would mean "seeing through frosted glass." See alpha blending. of Privacy Practices IPSWICH Ipswich, city, England Ipswich, city (1991 pop. 129,661) and district, Suffolk, E England, on the Orwell estuary 12 mi (19 km) from its entry into the North Sea. Ipswich is the county seat of Suffolk. , Mass. -- The Customer Respect Group, an international research and consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a that focuses on how corporations treat their online customers, today released findings from its Second Quarter 2007 Online Customer Respect Study of the Automobile Insurance Industry. The study evaluated the websites of a representative sample of auto insurance companies. A directly comparable Customer Respect Index (CRI CRI constant-rate infusion. [TM]) is provided for each company. The Customer Respect Index is a qualitative and quantitative in-depth in-depth adj. Detailed; thorough: an in-depth study. in-depth Adjective detailed or thorough: an in-depth analysis analysis and independent measure of a customer's experience when interacting via the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . The average rating for the industry was 5.4 on the 10-point CRI scale. This score represents an improvement since the last report, primarily in the area of privacy policy transparency and responsiveness to emails. As a result, auto insurers have moved up to the mid-range of all industries from the bottom quartile Quartile A statistical term describing a division of observations into four defined intervals based upon the values of the data and how they compare to the entire set of observations. Notes: Each quartile contains 25% of the total observations. . The industry provides better and more concise information about policies and practices. Additionally, auto insurers continue to show a strong commitment to their customers by making sites accessible and usable USable is a special idea contest to transfer US American ideas into practice in Germany. USable is initiated by the German Körber-Stiftung (foundation Körber). It is doted with 150,000 Euro and awarded every two years. to different types of users. More emails were responded to, an area in which the industry was especially poor in the last report. Top companies in the latest study were: Company > CRI GEICO > 7.2 Progressive Casualty > 7.2 Liberty Mutual > 6.6 Farmers > 6.1 American Family > 5.9 Cincinnati > 5.9 Industry Average > 5.4 A full Scorecard is available from The Customer Respect Group at (978) 834.6700 or from the http://www.customerrespect.com/default.asp?hdnFilename=bwpcq207.htm About The Customer Respect Group (www.customerespect.com) The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI[TM]) to help companies improve their treatment of customers online. It provides leadership in the objective and scientific measurement of a customer's online experience. Many of the largest U.S. companies have already adopted the CRI methodology to improve online customer satisfaction and loyalty. The Customer Respect Group is headquartered in metropolitan Boston. For additional information, visit www.customerrespect.com, call 978-380-6128 or e-mail info@customerrespect.com. All companies and products listed herein are trademarks or registered trademarks of their respective holders. |
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