Automating Field Service Operations is Easy and Affordable With Intermec's New Hardware/Software Solution.

Business/High Tech Editors

Field Service Solutions Chicago 2000

EVERETT, Wash.--(BUSINESS WIRE)--Aug. 2, 2000

New Product Demonstration of ArciTech(TM) at Field Service

Solutions 2000 Show in Chicago August 2-3, Booth No. 2208

Field service companies currently using a paper-based business process can now automate their mobile workforce easily and affordably with a new product from Intermec Technologies Corp., a UNOVA, Inc. (NYSE:UNA) company.

ArciTech(TM) is a new mobile workforce management package comprising software, hardware, integration and training services.

"ArciTech is an affordable, easy-to-use system that can make a dramatic difference in the performance of almost any service organization," said Mike Colwell, managing director of Intermec's Field Service Solutions Team. "Using ArciTech, service organizations can finally get accurate and reliable information about actual costs and profitability."

Based on a three-year lease, the system can cost as little as $100 per month per user, including hardware, technician (mobile client) software, and communications costs.

"Automated information systems, like ArciTech, speed information flow within a service organization to improve on-time service, technician productivity and customer satisfaction," said Colwell. "Since it can be the most profitable line of a company's business, automating service is a sound investment."

40 percent of a manufacturing company's revenue can be generated from service, at attractive pre-tax margins of 15 to 20 percent, according to Donald F. Blumberg of D. F. Blumberg & Associates, in a previously published report.

"Automated workforce management can improve the profitability of service organizations," said Colwell, "by decreasing call-completion time, data entry time, and paperwork. Further, automation can reduce delays inherent in paper-based systems, improving critical success factors such as customer response/satisfaction, job cost and invoice generation/cash conversion cycles."

ArciTech software works by guiding the technician, step by step, through the process of managing his schedule, tracking status changes, ordering parts, recording invoices, capturing signatures, collecting and reconciling payments and printing receipts and reports.

The software is designed for Windows CE, but also runs on Windows 95/98 platforms. It operates on rugged mobile computers including the Intermec(R) 602 palm-sized and Intermec(R) 6110 hand-held units.

ArciTech can be customized in more than 20 ways to fit the business processes of the service organizations in industries such as gas and electric utilities, telecommunications, electronics, OEM and independent service operators (ISO), and other business-to-business and business-to-consumer service organizations.

ArciTech will be demonstrated August 2-3 at the Field Service Solutions 2000 Show (booth No. 2208) in Chicago, Ill.

About Intermec

Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company, is a leader in supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag(R) RFID (radio frequency identification) and mobile computing systems. The company's products and services are used by customers in many industries to improve productivity, quality and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service.

To learn more about how companies can benefit from Intermec's supply chain solutions, contact Intermec Technologies Corp., 6001 36th Ave. West, P.O. Box 4280, Everett, WA 98203-9280 USA; telephone [phone] or 800/347-2636; facsimile 425/355-9551; or visit Intermec's web site at www.intermec.com. To learn more about UNOVA, visit www.unova.com.