Automated Call Director Offers Businesses a Virtual Switchboard Operator.

Business/High Tech Editors

FARMINGTON HILLS, Mich.--(BUSINESS WIRE)--Jan. 28, 2000

The Maxxar Corporation Launches Diversitel

The Maxxar Corporation, a full service provider of computer telephony integration (CTI) solutions unveiled the Maxxar Diversitel Automated Call Director, which provides business customers with easy connections to people, departments and information 24 hours a day without complicated phone menus.

Diversitel enables customers to dial into a central switchboard, then transfer to the desired area by saying the name of the person, department or information desired. Diversitel may eliminate the need for dedicated telephone receptionists and can be customized for each organization. It can also provide directions to your organization, office hours and locations. Another important advantage of the system is that customers using mobile phones do not need to try to punch a number while driving a car.

&uot;Customers are getting tired of going through complicated phone mail systems that include menus and sub-menus before they can reach the area or person within the company they need,&uot; said Fredrick Dantzler, Maxxar's North American Sales Manager. &uot;Oftentimes, a customer knows who they want to speak to, but they don't know their extension or how to spell the name, which is required by some call distribution systems. In today's fast-paced environment, customers don't want to struggle with making a simple phone call. They want fast, convenient customer service, which the Diversitel Automated Call Director gives them.&uot;

A full list of Diversitel's features include:

-- Directory by name or extension: Currently a person can be reached
   by speaking a name or extension. For example, the caller can say
   &uot;John Adams&uot; or &uot;one, two, zero,&uot; &uot;one, two, O,&uot; or
&uot;one twenty.&uot;

-- Graphical Vocabulary Editor: The Graphical Vocabulary Editor
   assists the user with pronunciations, synonyms and confirmation.
   A vocabulary of up to 2,500 words can be defined by a system
   administrator, to support lists, menus and synonyms. The
   administrator can specify several phonetic synonyms for the name
   of any person in the directory, and set confirmation parameters for
   any name.

-- Continuous Speech: The system can recognize continuously spoken
   speech. This gives the caller the ability to speak naturally when
   giving account numbers, currency amounts or other numbers and
   alphanumeric strings.

-- Speaker Friendly: Any caller can use Diversitel without prior
   training or directions.

-- Barge-in: The caller can &uot;interrupt&uot; the system in mid-sentence
   with his or her request. The system will understand the request
   and proceed with it.

-- Interfaces to a number of telephone systems: The system can be
   easily configured for most systems.

-- SmartRecognizer: The SmartRecognizer &uot;remembers&uot; incorrect
   pronunciations that callers use,improving the system's recognition
   capabilities. A name that is commonly mispronounced can be
   recognized by the system.

-- Dictionary: Containing a maximum of over 100,000 names and
   phonetic sounds for accurate recognition.

-- Disambiguation: If there is more than one employee with the same
   first name (i.e., John Jones, John Patterson, John Smith) and the
   caller specifies only &uot;John,&uot; the system will inform the caller
   that there is more than one John and ask &uot;which one are you
   looking for?&uot;

About Maxxar

The Maxxar Corporation, a Microsoft Solution Provider, specializes in the development and distribution of products providing computer telephony and electronic commerce solutions. An international company, Maxxar has five offices in the U.S. as well as one in Toronto. In addition to the financial industry, Maxxar solutions are currently being utilized in government and general business sectors to enhance productivity, strengthen customer services, and reduce overall operational costs.

For more information regarding Maxxar, please contact Andrea Lehnert, Marketing Manager, Maxxar Corporation, 23800 Industrial Park Drive, Farmington Hills, MI 48335. Or call [phone]. Please visit their website at www.maxxar.com