AutocheX to Recognize Collision Repair Shops for Achieving ``Premier'' Customer Satisfaction Ratings.Business Editors NACE International Protecting People, Assets, and the Environment from the Effects of Corrosion NACE International is a professional organization for the corrosion control industry established in 1943. As of 2006, there are approximately 16,003 NACE members world wide. Autobody Congress and Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. SAN DIEGO--(BUSINESS WIRE)--Dec. 6, 2002 Shops with Long-Time Commitment to Customer Satisfaction Also to Receive Awards at NACE International Autobody Congress and Exposition AutocheX, the largest and most recognized source for customer satisfaction indexing (CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International ) in the collision repair and claims industry, will honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. more than 200 collision repair shops for achieving "premier" CSI ratings during 2002 or for their long-time commitment to CSI. The awards will be presented December December: see month. 6 at the NACE International Autobody Congress and Exposition in Dallas Dallas, city (1990 pop. 1,006,877), seat of Dallas co., N Tex., on the Trinity River near the junction of its three forks; inc. 1871. The second largest Texas city, after Houston, and the eighth largest U.S. . The second annual AutocheX Premier CSI Achiever Award will recognize those shops that have demonstrated a "commitment to quality, service and satisfaction" during 2002 or over the long-term Long-term Three or more years. In the context of accounting, more than 1 year. long-term 1. Of or relating to a gain or loss in the value of a security that has been held over a specific length of time. Compare short-term. . "AutocheX contacted a significant number of customers from each of the award-winning shops during the year," said Dennis Kiyohara, AutocheX's vice president and co-founder. "Our trained interviewers ask questions specifically designed to capture an accurate reflection of how well a shop satisfies its customers. This year's award winners are obviously doing what it takes to keep their customers happy." The awards were also presented to those long-time customers that have shown an ongoing commitment to making customer satisfaction a top priority by consistently delivering a pleasing customer experience as measured year after year. "We want to recognize the absolute best and consistently-achieving businesses," Kiyohara said. "They have invested the most resources and energy to produce highly pleased customers. They are a fine example to the entire industry." About AutocheX Since its founding in 1989, AutocheX has been the leading provider of customer satisfaction indexing (CSI) services to the automotive claims industry. AutocheX interviews more than 35,000 vehicle owners every month and has the largest database of customer opinion in the industry today. AutocheX measures customer satisfaction with the claims process, collecting information on the customer's experience with the insurance company and collision repair facility. Insurers and shops use the AutocheX results to monitor and improve customer satisfaction, to retain and attract new customers, and to increase profitability. For shops, CSI measurement also serves to enhance their business relationship with insurers. AutocheX, a Mitchell Mitchell, city (1990 pop. 13,798), seat of Davison co., SE S.Dak.; inc. 1881. Mitchell is a trade, distribution, and shipping center for a dairy and livestock area. International company, also measures customer satisfaction for home and property repairs, auto glass repair, rental car and collision repair parts. For more information on AutocheX, contact Bonnie bon·ny also bon·nie adj. bon·ni·er, bon·ni·est Scots 1. Physically attractive or appealing; pretty. 2. Excellent. Ward at 858/530-8990 or bonnie.ward@mitchell.com. About Mitchell Mitchell International Inc., founded in 1946 and headquartered in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , is The Source for information software and eBusiness solutions for the insurance and collision repair industries. Providing services that enhance productivity, profitability and customer satisfaction, Mitchell facilitates several million electronic transactions between more than 16,000 business partners each month. Mitchell's own parts and labor database, a critical connectivity point between shops and insurers, is trusted for its accuracy and respected as the industry standard. For more information on Mitchell, contact Bonnie Ward, PR Manager, 858/530-8990 or bonnie.ward@mitchell.com. Visit our Web site at www.mitchell.com. |
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