AutoTrader.com Named "Innovator of the Year" During Verint Systems' 2008 Customer Conference.Michael Boyt Honored for Leveraging Impact 360 Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. to Improve Contact Center Operations MELVILLE, N.Y. -- Verint Systems Verint Systems (Pink Sheets: VRNT) is a leading provider of analytic software and hardware based solutions for the security and business intelligence markets. See also
External links
Honored during Verint's 12th annual user conference was AutoTrader.com's Michael Boyt. As senior forecaster and capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. analyst, Boyt was nominated and is being recognized for introducing solutions and processes that have supported the company in optimizing workforce performance, introducing new efficiency gains, and aligning resources in support of both customer needs and operational requirements (programming) operational requirements - Qualitative and quantitative parameters that specify the desired capabilities of a system and serve as a basis for determining the operational effectiveness and suitability of a system prior to deployment. . The Innovator of the Year honor is designed to recognize workforce optimization practitioners focused on new approaches to today's business Today's Business is a show on CNBC that aired in the early morning, 5 to 7AM ET timeslot, hosted by Liz Claman and Bob Sellers, and it was replaced by Wake Up Call on Feb 4, 2002. challenges, along with initiatives that drive revenue, heighten height·en v. height·ened, height·en·ing, height·ens v.tr. 1. To raise or increase the quantity or degree of; intensify. 2. To make high or higher; raise. v.intr. employee morale and enhance the customer experience. With almost four million vehicle listings posted to its site, AutoTrader.com is focused on being the ultimate automotive marketplace for buying and selling new, used and certified pre-owned A Certified Pre-Owned or CPO, car is a type of used car. Most often late-model, they differ from run of the mill used cars by having been refurbished, and certified by the original dealer as being as good as new. automobiles. The company works to provide consumers with more control of the buying process. Taking an information-oriented approach, complete with its decision tools in Research & Compare, the company helps consumers find the vehicles that align with their needs. In support of AutoTrader.com's growing customer base, Boyt and his team developed and implemented a program that leverages the Impact 360[R] Workforce Management solution from the Verint([R]) Witness Actionable Solutions[TM] business line. His approach to forecasting and scheduling has helped the company identify peak call times, allowing supervisors to schedule team meetings, training and community service during periods when call volume has decreased. AutoTrader.com also leverages the software's shift bidding and time off manager functionality - features that its agents have favorably fa·vor·a·ble adj. 1. Advantageous; helpful: favorable winds. 2. Encouraging; propitious: a favorable diagnosis. 3. responded to. With two sides to the business - managing sales from automotive dealerships and private sellers - AutoTrader.com has experienced impressive improvements tied to its workforce management implementation. Under Boyt's guidance, the team leveraged Impact 360 Workforce Management to successfully manage a 400 percent growth in AutoTrader.com's Private Seller Services call volume as the business centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. support into two call centers. The group now handles over 25,000 calls per week from private sellers and buyers and maintains under a two percent abandon rate. Further, Boyt and his team have helped reduce costs by staffing appropriately to meet workloads, in addition to driving business growth, and improving employee satisfaction and retention. "AutoTrader.com is dedicated to providing our customers with a quality service experience that exceeds expectations while also providing flexible work options and continued training to our employees. Our workforce management solution has allowed us to accomplish both of these goals with expert planning and staffing for ever changing contact volumes," says Alan Smith For other persons named Alan Smith, see Alan Smith (disambiguation). Alan Smith (born 28 October 1980 in Rothwell, Leeds, West Yorkshire) is an English professional football player. , vice president of customer operations, AutoTrader.com. "We're very pleased that Michael has been recognized as Innovator of the Year for his contribution in maximizing the use of our technology investments and applying their value within our operations." About Driving Innovation Driving Innovation addresses the evolution of today's contact centers, branch and back-office operations in support of the customer experience; the critical roles each play within their organizations; and the trends and opportunities that lie ahead. The highly anticipated, interactive annual event provides an in-depth look at the workforce optimization (WFO WFO Weather Forecast Office WFO Wirtschaftsförderung Osnabrück Gmbh WFO Western Field Ornithologists WFO Washington Field Office WFO Work for Others (USACE) WFO World Federation of Orthodontists WFO Wide Full Open ) market and the solutions and practices that continue to drive its ongoing success - focusing on WFO as a whole, as well as the individual components that comprise it: quality monitoring/call recording, eLearning, workforce management, performance management and eLearning. It also highlights technology advancements and newer market solutions making a big impact, such as VoIP, customer feedback surveys and speech analytics. At its core, Driving Innovation highlights winning strategies to ensure service-level excellence - all while maximizing technology investments to achieve key business and customer goals both inside and outside the contact center. About AutoTrader AutoTrader.com, created in 1997 and headquartered in Atlanta, Ga., is the Internet's leading auto classifieds marketplace and consumer information website. AutoTrader.com aggregates in a single location more than 3 million vehicle listings from 40,000 dealers and 250,000 private owners, which provide the largest selection of vehicles attracting more than 13 million qualified buyers each month. Through innovative merchandising products such as multiple photos and comprehensive search functionality, AutoTrader.com unites buyer and seller online - dramatically improving the way people research, locate and advertise vehicles. AutoTrader.com is a majority-owned subsidiary majority-owned subsidiary A firm in which more than 50% of outstanding voting stock is owned by the parent company. of Cox Enterprises Cox Enterprises is the successor to the publishing company founded in Dayton, Ohio, by James Middleton Cox, who began with the Dayton Daily News. The company is private, 98% controlled by the octogenarian daughter of Cox, Anne Cox Chambers, and the two children of her late . The venture capital firm Kleiner Perkins Caufield & Byers is also an investor. For more information, please visit www.autotrader.com. About Verint Witness Actionable Solutions Verint([R]) Witness Actionable Solutions[TM] is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360[R] Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning. Impact 360 helps organizations improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. About Verint Systems Inc. Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York Melville is a hamlet and census-designated place in the town of Huntington in Suffolk County on Long Island, New York, in the United States. As of the 2000 census, 14,533 people resided there. , is a leading provider of actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com. This press release contains "forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. " within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K Form 8-K The form required by the SEC when a publicly held company incurs any event that might affect its financial situation or the share value of its stock. Form 8-K See 8-K. filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ. VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion