AutoSurvey Announces New Version of Its Customer Loyalty Application.LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. -- AutoSurvey by Vital Insight Group, a leading provider of advanced customer loyalty solutions, announced today the release of a new version of its application for automotive dealerships. The newest version of AutoSurvey includes several features that improve scalability, marketing and reporting capabilities for auto organizations and auto manufacturers. "In the last year there has been such a tremendous interest in and demand for effective customer service solutions by dealers, larger dealer groups and manufacturers," said Jason Tryfon, President of Vital Insight Group. "The latest version of AutoSurvey has been developed to meet the needs of an ever increasing market and to satisfy our existing customer requests." AutoSurvey's latest additions include: * Single Sign On - Now dealers and managers have the ability to view and manage all dealer sites with a single log in, as opposed to logging in A colloquial term for the process of making the initial record of the names of individuals who have been brought to the police station upon their arrest. The process of logging in is also called booking. to each separate server to retrieve results. This feature saves time and allows for more comprehensive reporting across multiple dealerships. * Assigning Issues to Multiple Users - When a customer service issue is identified, the manager in charge can now assign accountability to multiple users and even entire departments, instead of to just one user. The new version of AutoSurvey notifies managers how long it takes for every individual in a group to get in the loop and to resolve the issue. * New Reports - AutoSurvey has developed a suite of customizable reporting options for large dealer groups and manufacturers. Executives and managers who might be interested in benchmarking and trending figures at a regional level can now order reports that are relevant to their specific needs. * Marketing Module - AutoSurvey has added a marketing module that allows dealers to send out targeted e-mail marketing Email marketing is a form of direct marketing which uses electronic mail as a means of communicating commercial or fundraising messages to an audience. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. campaigns to their existing customer base. Dealers can now mine data from their CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. for certain parameters and easily create customized marketing campaigns such as newsletters, electronic brochures, seasonal offers, service reminders or coupons. * Corporate Rollups - Based on login Signing in and gaining access to a network server, Web server or other computer system. The process (the noun) is a "login" or "logon," while the act of doing it (the verb) is to "log in" or to "log on. level and access rights, different managers can now view and analyze CSI CSI Crime Scene Investigator CSI CompuServe, Inc. CSI Commodity Systems, Inc. CSI Commodity Systems Inc. (Boca Raton, FL) CSI Crime Scene Investigation (CBS TV show) CSI Christian Schools International scores and other metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. from a regional or even national perspective. Corporate rollups are "data cubes For the data mining concept, see, see . In computer programming contexts, a data cube is a three- (or higher) dimensional array of values, commonly used to describe a time series of image data. " designed in a standard tree structure with +/- options, allowing managers to roll up or down on data in a variety of ways. Managers can easily analyze statistics related to CSI scores, response rates, average response times of surveys and more. If scores are low in a particular region, it allows for easy identification of offending dealerships and even down to the offending employee(s). * Spell Check - Developed as a direct result of numerous customer requests, a spell check feature has been incorporated into AutoSurvey, improving professionalism and helping dealers maintain a clean image. * Advent Integration - AutoSurvey is able to integrate seamlessly with Advent Resource's High Performance Sales System CRM module, providing dealers using Advent with an automated CSI survey tool. * New Graphics - AutoSurvey now offers an extended and updated library of graphical templates to be used for survey and marketing communications Marketing communications (or marcom) are messages and related media used to communicate with a market. Those who practice advertising, branding, direct marketing, graphic design, marketing, packaging, promotion, publicity, sponsorship, public relations, sales, sales . * Advanced Training - AutoSurvey continues to practice what it preaches, offering the ultimate customer service for its own loyal client base of more than 1,000 auto dealers. Training is provided FREE of charge for AutoSurvey customers, including WebEx weekly sessions that train on all aspects of the system, increasing usability and functionality of the system for dealers. About AutoSurvey AutoSurvey by Vital Insight Group provides automotive dealers with outstanding customer loyalty solutions that revolutionize rev·o·lu·tion·ize tr.v. rev·o·lu·tion·ized, rev·o·lu·tion·iz·ing, rev·o·lu·tion·iz·es 1. To bring about a radical change in: Television has revolutionized news coverage. 2. the way customer service departments respond to client concerns. AutoSurvey is a CRM tool that helps dealers to identify key business problems, develop operational innovations to resolve them, and prevent client defection instantly. AutoSurvey has been implemented by some of the industry's largest manufacturers and dealer groups, providing them with immediate, relevant and actionable customer feedback. For dealers committed to improving CSI scores by creating meaningful relationships with their customers, AutoSurvey is an Internet-based, scalable and customizable application that builds long-term loyalty and provides a competitive edge in the marketplace. The Vital Insight Group has offices in Los Angeles, California and Markham, Ontario Markham (2006 Population 261,573[0]) is located in York Region, directly north of Toronto, and is part of Toronto's CMA. It is larger than many Canadian cities. Despite its qualifications regarding population, it has not had the title of city conferred upon it by the , with representatives throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . For more information visit www.vitalinsightgroup.com. |
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