AutoOne Selects Opus Group's Performance Management Solution.CHICAGO -- Assigned Risk A danger or hazard of loss or injury that an insurer will not normally accept for coverage under a policy issued by the insurer, but that the insurance company is required by state law to offer protection against by participating in a pool of insurers who are also compelled to provide Insurance Carrier Aims to Achieve World-Class Customer Service in Underwriting Opus Group, a leader in performance management solutions for the insurance industry, announced its partnership with AutoOne Insurance, an Assigned Risk servicing carrier and Personal Automobile Insurance organization. AutoOne has engaged Opus to build upon its performance successes in its customer service and underwriting operations. The Opus Group Performance Management solution for AutoOne includes Opus Suite Performance Analytics software and expert process optimization Process optimization is the practice of making changes or adjustments to a process, to get results. Optimization is the use of specific techniques to determine the most cost effective and efficient solution to a problem or design for a process. and training services. AutoOne provides a broad spectrum of automobile insurance products from Assigned Risk LAD services, to voluntary automobile offerings including Private Passenger, Physical Damage and unique Take-out policies that help to depopulate de·pop·u·late tr.v. de·pop·u·lat·ed, de·pop·u·lat·ing, de·pop·u·lates To reduce sharply the population of, as by disease, war, or forcible relocation. the New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Assigned Risk Plan An insurance plan created and imposed by state statute under which persons who normally would be denied insurance coverage as bad risks are permitted to purchase insurance from a pool of insurers who must offer coverage to such individuals. pool. AutoOne currently writes policies in New York and New Jersey, two states with the most complex environments in the industry and will be expanding their Assigned Risk operations into Pennsylvania, Texas, Connecticut, Vermont, Delaware, Washington D.C., Maine and California by 2005. In order to manage this complexity, AutoOne developed manual management team reports that were used to discuss and handle business for the coming day. This approach was yielding benefits, but information accuracy was difficult to ensure and the collection of information was very labor intensive Labor Intensive A process or industry that requires large amounts of human effort to produce goods. Notes: A good example is the hospitality industry (hotels, restaurants, etc), they are considered to be very people-oriented. See also: Capital Intensive, Trading Dollars . AutoOne's goal was to improve visibility and ultimately drive an even greater service level at a lower cost. The Opus Suite Performance Analytics technology was implemented on top of newly optimized business processes to deliver new operational metrics for measuring effectiveness. In addition, optional Opus Suite modules - Workload Management, Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and Quality Management - were implemented to strengthen execution capabilities and provide the credible data needed to drive the analytics. "I knew we were operating efficiently and delivering good services, and I was skeptical that 'Performance Management' could bring value to our organization," said Myra Rakosky, Vice President, Underwriting at AutoOne Insurance. "But in fact, it has allowed us to move up to a world-class level. Newly optimized business processes, supported by the Opus Suite management tools that were customized to fit our daily business needs, delivered great results in just 14 weeks since our implementation began." According to Michael Callaghan, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Opus Group, Performance Management is really about taking an organization to the next level of customer service, quality and efficiency. "Even companies who are succeeding in the marketplace need to evolve so they remain in a position to meet the high expectations of today's sophisticated customers," Callaghan explained. "AutoOne - an outstanding organization - is doing just that." About Opus Group Opus Group is a performance management company that helps global 2000 corporations improve operating results in their customer contact and processing centers. The company improves underlying business processes, trains front-line people and equips client management teams with the Opus Suite of tools that delivers new operational analytics. Opus Group guarantees return on investment in writing and has generated seven-figure savings and double-digit service improvements for all its clients. Based in Chicago, Opus Group serves a diverse client base spanning healthcare, insurance, financial services, retail, telecom, transportation and utilities, as well as other consumer-focused industries. For more information, visit www.opusgroupconsulting.com or call 1-866-313-OPUS (6787). About AutoOne Insurance Group AutoOne Insurance is a division of the OneBeacon Insurance Group OneBeacon Insurance Group offers a range of specialty and segmented commercial and personal insurance products sold primarily through select independent agents. As one of the oldest property and casualty insurers in the United States, OneBeacon traces its roots to 1831 and , rated A (Excellent) by A.M. Best who is wholly owned by the White Mountains Insurance Group White Mountains Insurance Group is a holding company with business interests in property and casualty insurance, and reinsurance. The group owns the direct marketing insurer Esurance. External links
For more information, call 866.252,4669 or visit www.AutoOneIns.com. |
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