Authoria Unveils 2003 Customer Advisory Council.

Business Editors/High-Tech Writers

WALTHAM, Mass.--(BUSINESS WIRE)--Jan. 13, 2003

CAC Sets Agenda for Annual User Conference, Provides Important

Feedback on Product and Services Roadmap, Industry Trends, Global

Positioning of Authoria Products

Authoria, Inc., the world leader in personalized, Web-based human resource communication, today unveiled its 2003 Customer Advisory Council (CAC), a select group of HR professionals representing a cross-section of Authoria customers including Alliant Techsystems (ATK), American Family Insurance, Boston Scientific and Motorola. The Customer Advisory Council was founded in 2000 by Gary McNeil, Authoria's vice president of Marketing, with the goal of developing meaningful customer involvement on product and marketing initiatives. McNeil convenes the CAC three times a year, and works with the group to set the agenda for the company's annual user conference, Authoria Knowledge World.

"The Customer Advisory Council has been instrumental in helping us launch award-winning products like Authoria eSPD and provides valuable feedback on customer needs as we develop the next generation of Authoria products and services," said Tod Loofbourrow, Authoria's president and CEO. "The CAC gives us a unique opportunity to hear the true voice of our customer base and underscores Authoria's steadfast commitment to customer service."

"The Customer Advisory Council not only helps Authoria keep its finger on the pulse of industry trends that affect our customers, but helps us deliver on our customer-centric vision by setting the agenda for our annual user conference," adds Gary McNeil, vice president of Marketing at Authoria. "We've seen attendance at our user conference increase dramatically each year - a powerful testament to the value the CAC brings to Authoria."

Authoria Knowledge World 2003

Building on the success of last year's user conference, the fifth annual Authoria Knowledge World will bring together HR professionals from across the United States. Authoria Knowledge World 2003 will be held May 18 -21 at the Hyatt Regency Scottsdale at Gainey Ranch, Scottsdale, AZ.

Year after year, Authoria's annual user conference proves to be the perfect forum for learning about industry trends and discussing the future of Authoria's products, services and vision in a fun-filled environment. With three days of networking, experience sharing and socializing at a premier resort, Authoria Knowledge World 2003 provides attendees with a valuable experience. For further information, please visit: http://www.authoria.com/auc2003.

About Authoria

Authoria is the world leader in personalized, Web-based human resource communication. Authoria HR is the knowledge application standard in the software industry. Over one hundred organizations worldwide rely on Authoria to dramatically improve employee communication while streamlining costs. Authoria's knowledge applications manage and communicate human resource information to millions of people at some of the world's largest companies, including Boeing, Motorola and Wells Fargo. Among Authoria's partners are industry-leaders PeopleSoft, Towers Perrin, IBM Business Consulting Services and Accenture. Based in Waltham, MA, Authoria has been ranked three times by Inc. Magazine as one of America's fastest-growing private companies and has been recognized by Deloitte & Touche in the New England Fast 50 four times and the National Fast 500 twice. For more information, please visit www.authoria.com.

Note to editors: Authoria, Authoria eSPD, Authoria HR, Authoria Outsourcer, Authoria HR US Policies, Authoria HR US Benefits, Authoria HR UK Policies and Authoria HR UK Benefits are trademarks or registered trademarks of Authoria, Inc. in the United States and other countries. All other product names and references contained herein remain the service marks, trademarks or registered trademarks of their respective owners.