Author and Chairman of Mindshare Technologies Richard D. Hanks to Speak in Dallas on January 26, 2009.SALT LAKE CITY -- International speaker, author, and chairman of Mindshare Technologies (www.mshare.net), a fast-growing Inc. 500 company, Richard D. Hanks will be speaking in Dallas about practical ways to drive company growth through customer service. The two-hour seminar, Time to Shine, will benefit operators in every service industry. Topics will include: "How Service Lapse (language) LAPSE - A single assignment language for the Manchester dataflow machine. ["A Single Assignment Language for Data Flow Computing", J.R.W. Glauert, M.Sc Diss, Victoria U Manchester, 1978]. Recovery will Set Your Business Apart," and "Urgency and Responsiveness are the New Competitive Battlegrounds." Mr. Hanks is the author of the widely acclaimed book Delivering and Measuring Customer Service. Business leaders across the country are buying the book for their operators. Stephen R. Covey cov·ey n. pl. cov·eys 1. A family or small flock of birds, especially partridge or quail. See Synonyms at flock1. 2. A small group, as of persons. called his book, "The finest book on customer service I've ever read." Richard has been a senior executive of several Fortune 500 companies, as well as several start-up ventures. His experience spans multiple industries and disciplines, including many years as an adjunct university professor and as an executive consultant. Bob Nilsen, had this to say about one of Mr. Hanks previous seminars: "Mr. Hanks is an engaging speaker, who uses humor humor, according to ancient theory, any of four bodily fluids that determined man's health and temperament. Hippocrates postulated that an imbalance among the humors (blood, phlegm, black bile, and yellow bile) resulted in pain and disease, and that good health was , stories, and real world experiences to convey practical information. He really strikes a chord with operators." The Time to Shine seminar will be held at the Marriott/Dallas Addison Quorum A majority of an entire body; e.g., a quorum of a legislative assembly. A quorum is the minimum number of people who must be present to pass a law, make a judgment, or conduct business. by the Galleria, on January 26th from noon until 2 p.m. Tickets are limited. To reserve yours today, please call (800) 634-5407 and ask for Susan Gray. About Mindshare Technologies Mindshare's business monitoring tools help companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM (Ethernet in the First Mile) Using Ethernet to provide connectivity from the customer to the carrier. See 802.3ah. ) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real time, and immediately transforms it into actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. through powerful and incisive incisive /in·ci·sive/ (-si´siv) 1. having the power or quality of cutting. 2. pertaining to the incisor teeth. in·ci·sive adj. 1. Having the power to cut. reporting. As a hosted system, Mindshare is affordable and flexible, providing automated surveys and reports tailored to each client's specific needs. The reports are web-accessible 24/7 or by scheduled email delivery. Mindshare serves more than 25 different industries, including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations
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