Australian freight company selects Wang's imaging software to deliver improved customer service.BILLERICA, Mass.--(BUSINESS WIRE)--Oct. 10, 1995--Wang (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :WANG) announced today that Wards Skyroad DPE DPE Digital Preservation Europe DPE Designated Pilot Examiner (conducts FAA checkrides) DPE Distributed Processing Environment DPE Dual-Phase Extraction (DNAPL removal system) International, Australia's largest overnight express freight company Freight companies are companies that specialise in the moving ("forwarding") of freight, or cargo, from one place to another. They are divided into several sections, international freight forwarders--which ship goods from country to coutry or domestic freight forwarders (who ship , has selected its imaging software to enhance customer support capabilities and increase customer satisfaction. Wards Skyroad DPE International, a division of the Mayne Nickless Limited group of companies, is using Wang's OPEN/image software in its Sydney facilities to provide immediate response to customers' delivery questions. The company chose Wang's OPEN/image software and Freight Forwarding Application, Wang's customized software See custom software. solution for freight companies, to replace a costly and time-consuming manual process. Wang's high-volume imaging application scans, records, and indexes more than 60,000 documents per day, enabling Wards Skyroad to access delivery information on-line and process customer requests while the customer is on the telephone. Previously, servicing a customer request could take hours or days to complete. "Successful customer service is measured in seconds in the courier A monospaced typeface originating from the typewriter that is commonly used for letters. It is still considered by many to be the "appropriate" typeface for business correspondence. industry, and we see imaging as a key differentiation in our drive to improve customer satisfaction," said Michael Stims, national service and technology manager for Wards Skyroad DPE International. "The Wang application meets the needs and requirements of our customers by enabling us to resolve customer queries on the delivery of freight items almost instantaneously in·stan·ta·ne·ous adj. 1. Occurring or completed without perceptible delay: Relief was instantaneous. 2. ." "We chose Wang for its proven technology, extensive R&D capability, and ability to provide nationwide support," added Stims. "Furthermore, Wang's methodology was precise, well-structured, and backed up by quality accreditation." The imaging application allows Wards Skyroad customer service employees to scan, index, retrieve, and manage documents. Users may retrieve the documents from any location throughout Australia and view them by date of entry, consignment note consignment note n (COMM) → talón m de expedición consignment note n (Comm) → bordereau m d'expédition number, destination, and customer account number. Selected documents can then be printed or faxed directly from the application. Wards Skyroad customer service representatives can also maintain various database tables, generate reconciliation reports, initiate the indexing of data downloaded from host systems, archive document images, and create scanning and indexing templates. "As a leading global software and services organization, Wang has carved carve v. carved, carv·ing, carves v.tr. 1. a. To divide into pieces by cutting; slice: carved a roast. b. out a special niche in the transportation and shipping industry by providing effective imaging solutions for companies like Wards Skyroad DPE International," said Mias van Vuuren, president of Wang International Operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. . "Wang's OPEN/image software is a robust solution that is currently running in more than 1,000 sites around the world, enabling our customers to improve access to important documents and offer better customer service." The fully integrated imaging system runs on the Sun platform with PC clients running Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. 3.1, and works with Wards Skyroad DPE International's existing Ingres applications. Based around Wang's OPEN/image software, the system is comprised of two high-end Kodak 990S scanners, Wang's Bar Code recognition software, Wang PCs, Lanfax Redirector software, Gammafax cards, and Hewlett-Packard printers. Wang Wang is a recognized worldwide leader in enterprise work management solutions that incorporate workflow, integrated imaging, document management, and related software for client/server open systems, and a major worldwide provider of integration and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for software networks. Wang's products and services enable customers to realize major improvements in productivity, quality and responsiveness by the definition, automation, management, and measurement of critical business processes. Wang is also one of the industry's largest independent service organizations. The worldwide Service Business provides network integration and support services, warranty and maintenance services, help-desk support, and other value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. for more than 4,000 products and 350 equipment and software manufacturers. Headquartered in Billerica, it has offices and distributorships in more than 130 countries and more than 5,000 technical support professionals, answering more than ten million service and support calls a year. CONTACT: Ed Pignone, Wang, 508/967-4912 Peter Lees, Wang Australia, 612/847-7100 Sue Parente, The Weber Group, 617/520-7072 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion