Austin Logistics launches Valeo for call centers.Austin Logistics Inc., a provider of analytic software and solutions that predict customer value and behavior, has announced the availability of Valeo for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound call centers. By adding Valeo's predictive analytics Predictive analytics encompasses a variety of techniques from statistics and data mining that process current and historical data in order to make “predictions” about future events. and value-driven queuing to their existing pre-agent routing systems, companies can improve treatment of high-value customers in several ways, creating near-zero wait times and allowing preemptive pre·emp·tive or pre-emp·tive adj. 1. Of, relating to, or characteristic of preemption. 2. Having or granted by the right of preemption. 3. a. retention offers and appropriate cross-sell promotions. Valeo was created to help change a company's inbound caller paradigm in three ways: by predicting each caller's future value, by managing wait times to maximize value and by moving receptive receptive /re·cep·tive/ (re-cep´tiv) capable of receiving or of responding to a stimulus. high-value callers out of self-service so agents can proactively make sales and retention offers. www.austinlogistics.com |
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