Austin Logistics Awarded Patents for Inbound Contact Center Technology Innovations; Unique Predictive Analytics Solutions Help Increase Customer Loyalty, Retention and Sales.AUSTIN, Texas -- Austin Logistics Incorporated, a leading provider of predictive analytics Predictive analytics encompasses a variety of techniques from statistics and data mining that process current and historical data in order to make “predictions” about future events. and business intelligence software, today announced that the United States Patent and Trademark Office The United States Patent and Trademark Office (PTO or USPTO) is an agency in the United States Department of Commerce that provides patent protection to inventors and businesses for their inventions, and trademark registration for product and intellectual property has awarded the company two patents for technology innovations that help organizations optimize optimize - optimisation the handling of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls, e-mails and instant messages to turn contact centers into profit centers. The patented technology is available to organizations around the world as part of Austin Logistics' predictive analytics solution, Valeo(TM). The awarded patents include U.S. Patent No. 6,956,941 for "Method and System for Scheduling Inbound Inquiries," and U.S. Patent No. 6,859,529 for "Method and System for Self-service Scheduling of Inbound Calls." The patents protect the innovative Valeo technology, which includes methods and systems that schedule the handling of inbound calls, e-mails and instant messages to achieve specific business objectives, such as customer retention, cross-selling and up-selling, and providing certain levels of service. Decisions around scheduling are made by employing predictive analytics technology to analyze customer contact history, inquiry data, reactions to various levels of service and propensity to respond to and accept sales or retention offers. This information is then used to determine call routing treatments for inbound contact based on particular business objectives, such as increasing customer loyalty, reducing attrition Attrition The reduction in staff and employees in a company through normal means, such as retirement and resignation. This is natural in any business and industry. Notes: or increasing sales. "Austin Logistics leads the market in delivering innovative predictive analytics and business intelligence technology for leading financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , telecommunication telecommunication Communication between parties at a distance from one another. Modern telecommunication systems—capable of transmitting telephone, fax, data, radio, or television signals—can transmit large volumes of information over long distances. and e-commerce organizations around the world," said Daniel Duncan Daniel Duncan (July 22, 1806 - May 18, 1849) was a U.S. Representative from Ohio. Born in Shippensburg, Pennsylvania, Duncan completed preparatory studies. He attended Jefferson College, Canonsburg, Pennsylvania, in 1825. He moved to Newark, Ohio, in 1828. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Austin Logistics. "Together, these patents represent validation for our unique approach of employing predictive analytics to help contact centers provide customers top-notch service and generate the most revenue possible, while keeping operational costs to a minimum." Predictive analytics and business intelligence software solutions from Austin Logistics enable organizations to make proactive profit-focused decisions that optimize actions in key decision areas, including marketing, customer service, collections and risk & fraud. Austin Logistics solutions are deployed by companies across a wide range of financial services, including credit cards, auto loans, mortgages, direct deposit accounts, and consumer finance as well as in e-commerce and telecom. About Austin Logistics Austin Logistics is a leading provider of next-generation predictive analytics and business intelligence software solutions that anticipate customer value and behavior to drive more profit from every customer interaction. Since 1992, the company's innovative solutions have helped many of the world's largest financial services, telecommunication, and e-commerce companies to make proactive, profit-focused decisions that optimize actions in marketing, customer service, collections and risk & fraud. For more information, please visit www.austinlogistics.com. Austin Logistics and Valeo are trademarks of Austin Logistics, Inc. All other company and product names mentioned are used only for identification and may be trademarks or registered trademarks of their respective companies. |
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