Auspice Announces New Remote Management and Diagnostics Solution for Field Services.OpsLogic FieldView provides a new level of remote network service assurance and subscriber support for field services technicians WALTHAM, Mass. -- Auspice aus·pice n. pl. aus·pi·ces 1. also auspices Protection or support; patronage. 2. A sign indicative of future prospects; an omen: Auspices for the venture seemed favorable. Corporation, the leading provider of real-time operations automation and network service assurance solutions for communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. , today announced the launch of OpsLogic([R]) FieldView. This new remote management and diagnostics solution enables field service technicians to resolve customer issues faster and more efficiently by providing a single, comprehensive view of cross-system status and device information. OpsLogic FieldView's web-based, on-demand access offers real-time status information about customer cable modem cable modem Modem used to convert analog data signals to digital form and vise versa, for transmission or receipt over cable television lines, especially for connecting to the Internet. and E-MTA (Embedded-Multimedia Terminal Adapter) A device that combines a DOCSIS cable modem and analog telephone adapter. The cable modem provides the data interface, and the telephone adapter provides the voice over IP (VoIP) interface for one or more analog telephones. devices, while correlating status information from customer billing and provisioning systems. It also allows field technicians to view KPIs via their handheld devices and creates a permanent Subscriber Certificate of Record "SCORE Card[TM]" that produces an auditable record of installations and repairs. The SCORE Card is used to verify day-after installation status and records installer success rates. In addition, FieldView enables technicians to view information from the provisioning system, as well as the CMS (1) See content management system and color management system. (2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. , for a full 360 degree view of the subscriber's environment and associated systems. OpsLogic FieldView Features * Management verification of day-after installation status. * Advanced tools to manage, reset and view device details via a wide variety of mobile web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
* Unparalleled web-based view of the real-time status of customer devices correlated with billing and provisioning information. * Isolates and verifies the cause of service outages through an on-demand analysis of the HFC 1. (networking) HFC - Hybrid Fiber Coax. 2. (hardware) HFC - hydrofluorocarbon. devices and supporting servers. * Integrates easily with third-party customer service and field service tools. * Gives field technicians a 360 degree view of the subscriber's device and environment. "This new solution brings the power of our network service assurance solutions directly to the field for greater efficiencies that will improve the customer experience," comments Ron Remy, President of Auspice Corporation. "OpsLogic FieldView enhances Auspice's proven ability to help service providers successfully launch, manage and support advanced new services to meet the ever growing expectations of their customers while enhancing their Quality of Experience." The OpsLogic Suite currently manages 20 million DOCSIS (Data Over Cable Service Interface Specification) A cable modem standard from the CableLabs research consortium (www.cablelabs.com), which provides equipment certification for interoperability. and PacketCable devices worldwide. Leading communication service providers rely on Auspice's field-tested, scalable OpsLogic solutions to roll out and manage advanced IP-based services with confidence through real-time network service assurance support. About Auspice Auspice provides network service assurance solutions that automate manual operation support processes for leading MSOs and communications service providers. Auspice products monitor, integrate and correlate events across diverse network environments providing real-time monitoring, analysis and integration into customers' network operations centre (NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, ), customer support, and field service operations to proactively manage all their IP-based broadband services. Through the intelligent automation Auspice solutions deliver, customers realise tangible, documented business benefits that include increased reliability and operational efficiencies that deliver superior customer experiences and improve the bottom line. Founded in 1997, Auspice (www.auspicecorp.com) corporate headquarters are located at 130 Turner Street, Waltham, MA, with regional offices in Denver, Mexico City Mexico City Spanish Ciudad de México City (pop., 2000: city, 8,605,239; 2003 metro. area est., 18,660,000), capital of Mexico. Located at an elevation of 7,350 ft (2,240 m), it is officially coterminous with the Federal District, which occupies 571 sq mi , Mexico, and Villars-sur-Glane, Switzerland. Auspice and OpsLogic are registered trademarks of Auspice Corporation. |
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