August Technology Enhances Global Customer Support Services.Business Editors & Technology Writers BLOOMINGTON, Minn.--(BUSINESS WIRE)--Jan. 31, 2001 August Technology Corporation (Nasdaq: AUGT), a leading supplier of inspection solutions for the microelectronics microelectronics, branch of electronic technology devoted to the design and development of extremely small electronic devices that consume very little electric power. industry, today announced expanded services to support the global needs of their growing customer base. February 1, August Technology's Customer Response Center will begin offering 24-hour phone service. Additional expanded services will include multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. applications and system maintenance training classes taught in Japanese, Mandarin Mandarin (măn`dərĭn) [Port. mandar=to govern, or from Malay mantri=counselor of state], a high official of imperial China. For each of the nine grades there was a different colored button worn on the dress cap. , Cantonese and Malay to meet customers' multi-national needs. "As our customer base continues to grow in new geographical areas, we are adding opportunities for our customers to meet their production requirements in a shorter time," said Jim Nurse, August Technology's vice president of customer service. "In addition to regional field applications engineers, our 24-hour hotline is a resource giving our customers around the world access to technical answers when they need them, not only during our corporate business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a ." Trained technicians will staff the Customer Response Center and will be able to answer customers' questions, ship parts or dispatch a field service engineer to the customer's site if necessary. The 24-hour service will be available to all customers purchasing warranty and service contracts. "As a part of our global support strategy, we are expanding our training classes by offering instruction in many of our customers' native languages," Nurse continued. "Learning in their own language will allow students to get up to speed quickly, and be able to get their system into production without delay upon returning to their facility." August Technology Corporation, based in Bloomington, Minnesota Bloomington is a city in Hennepin County, Minnesota, and a southern suburb of Minneapolis. As of 2005, it had a population of 84,347, making it the largest Twin Cities suburb, and the fifth largest city in the state[1]. , is a leading supplier of automated visual defect inspection equipment for the microelectronics industry. The inspection solutions designed, manufactured and marketed by August Technology, including the NSX NSX New Sportscar eXperimental (concept name for Acura vehicle; originally NS-X) NSX Namespace Extension (Windows Shell Programming) NSX N Syndrome NSX Network and Security Experts NSX New Sports Experimental Series for wafer (1) A small, thin continuous-loop magnetic tape cartridge that has been used from time to time for data storage and specialized applications. (2) The base unit of chip making. It is a slice taken from a salami-like silicon crystal ingot up to 12" (300mm) in diameter. , die and bump inspection, provide microelectronic device manufacturers with quality and process information. August Technology has established service and sales representation in all major manufacturing markets worldwide including the USA, Europe, Japan, Korea, Taiwan, Singapore, Thailand, Malaysia and others. Additional information can be found by visiting August Technology's web site at www.augusttech.com. |
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