Audiopoint Partners With Innovata To Provide Comprehensive Travel & Hospitality Solution.Business Editors/Travel Writers FAIRFAX Fairfax, city (1990 pop. 19,622), historic seat of Fairfax co., NE Va., a residential suburb of Washington, D.C.; inc. 1892, as a city 1961 (at which time it became independent and no longer included in a county). There is some light manufacturing. , Va.--(BUSINESS WIRE)--June 11, 2001 "Odyssey Odyssey (ŏd`ĭsē): see Homer. Odyssey Homer’s long, narrative poem centered on Odysseus. [Gk. Lit.: Odyssey] See : Epic Odyssey ", Audiopoint's on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front voice interaction product suite to include Innovata's worldwide flight schedule data Audiopoint, a leading voice applications network provider, today announced that it has formed a strategic partnership with Innovata, a global data retailer that supplies travel information to travel suppliers and their intermediaries. "Innovata looks forward to a very productive alliance with Audiopoint," said Richard Walsh
Richard Walsh (1889 – 1955) was an Irish Fianna Fáil politician. , President of Innovata. "By combining our rich travel content, particularly our flight schedule data, with Audiopoint's interactive voice technology, we envision a new level of convenience for the traveler and significant cost savings for the travel service suppliers." Through partnership with Innovata, Odyssey will offer real solutions to the travel and hospitality industry by providing a comprehensive data set including highly accurate worldwide flight schedules, fares, and flight status data feeds together with hotel and car rental agency locations. This comprehensive offering will allow travelers to plan and book complete trips using advanced speech recognition technology. "With Innovata's superior data content, Odyssey will allow its customers in the travel and hospitality industry to enhance their customer service model by providing a truly comprehensive travel solution," said Nick Unger, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Audiopoint. "Not only will customers benefit from on-demand voice interaction, but agents will be free from handling repetitive requests for flight schedule and status information, allowing them to focus on revenue producing calls that require more complex interactions." "Our travel customers demand a highly-adaptive speech solution that can evolve with their customer needs and more tightly integrate with their CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. processes," said Lock Dethero, Director of Business Development of Audiopoint. "The Odyssey Suite provides our customers with the flexible option of first running our services at our Voice XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. hosting center and then later, migrating them to customer sites as their business grows. The travel industry benefits immediately because a clear solution path is given to the customer from the inception of service." With the breadth of data content provided by Innovata, Audiopoint will bring to its customers the benefit of reduced integration costs and more rapid time to market, having already procured the data necessary to develop the most advanced speech recognition applications. About Audiopoint Audiopoint, a voice applications network provider creating speech-enabled services for business, has been developing and hosting large-scale commercial voice applications since 1999. Audiopoint's speech recognition showcase can be accessed by dialing 888-38-AUDIO. Based in Fairfax, VA, Audiopoint launched the first nationwide voice portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. in April 2000. Investors include NextGen Capital and other private investors. Audiopoint can be reached at 703/279-4400 or www.myaudiopoint.com. About Innovata Innovata, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control is a leading global travel data aggregator. With offices in Atlanta, Chicago, Seattle, Palm Beach, Florida Palm Beach is an incorporated town in Palm Beach County, Florida. The Intracoastal Waterway separates it from the neighboring cities of West Palm Beach and Lake Worth. As of 2000, Palm Beach had a year-round population of 10,468, with an estimated seasonal population of 30,000. and London, England, Innovata serves the worldwide travel community by collecting and distributing global travel data including, airline, hotel, car rental, passenger rail, and destination information. For more about Innovata, visit www.innovata-LLC.com or call toll free 888-639-8009. |
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