Audible Boosts Customer Service With Real-time 24-Hour, 7-Days a Week Text Chat Support.Business Editors/High Tech Writers WAYNE, N.J.--(BUSINESS WIRE)--March 23, 2000 Full-service, End-to-End Solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. Provided Audible, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ADBL ADBL Agricultural Development Bank Limited (Nepal) ), the leading provider of Internet-delivered spoken audio (www.audible.com(TM)) for PC-based listening or mobile playback on AudibleReady(TM) portable digital audio players, today announced fully enhanced customer support with 24-hour real-time text chat for immediate information and assistance. Audible has designed the new customer service solution in conjunction with PeopleSupport, Inc. of Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , California. Audible designed and implemented this cutting edge program that enables the Company's e-commerce business to reliably deliver incomparable online customer experiences for every audible.com(TM) visitor. The expanded customer service can easily be accessed from the audible.com(TM) homepage by clicking on the new "Need a hand?" icon. "Real-time, online customer service chats and our extensive 24/7 expert support demonstrates our commitment to providing the best possible listening experience from audible.com," stated Foy Sperring, Vice President of Marketing for Audible, Inc. "This greatly enhances our ability to educate our customers and answer questions about the special features of Audible's Internet audio service." About Audible.com(TM) Audible.com(TM) features daily selected audio content from The Wall Street Journal and daily digests of The New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Times, San Jose Mercury News The San Jose Mercury News is the major daily newspaper in San Jose, California and Silicon Valley. The paper is owned by MediaNews Group. Its headquarters and printing plant are located in North San Jose next to the Nimitz Freeway (Interstate 880). , Los Angeles Times Los Angeles Times Morning daily newspaper. Established in 1881, it was purchased and incorporated in 1884 by Harrison Gray Otis (1837–1917) under The Times-Mirror Co. (the hyphen was later dropped from the name). , as well as The Economist Audio Digest, The Industry Standard, Forbes and Harvard Business Review Harvard Business Review is a general management magazine published since 1922 by Harvard Business School Publishing, owned by the Harvard Business School. A monthly research-based magazine written for business practitioners, it claims a high ranking business readership and . The site also offers a powerful collection of audiobook bestsellers and classics by authors such as Stephen King, John Grisham, Frank McCourt, Jon Krakauer, Scott Adams, Mary Higgins Clark Mary Theresa Eleanor Higgins Clark Conheeney, best known as Mary Higgins Clark, (b December 24, 1927 in the Bronx, New York) is an American author of suspense novels. , James Redfield, James Patterson, William Shakespeare, Emily Dickinson and Jane Austen. There are also speeches, lectures, language lessons, and on-demand radio programs including Marketplace, Car Talk, Fresh Air and Science Friday. All of the programs at audible.com(TM) are available for PC-based playback and on-the-go listening using numerous AudibleReady(TM) portable digital audio players offered by leading consumer electronics and computer manufacturers. About Audible, Inc. Audible is the Internet's largest, most diverse provider of premium spoken audio services for content download or playback on personal computers or AudibleReady(TM) mobile devices. Audible allows customers to take advantage of their commuting, travel and desktop computer time by delivering premium entertainment and information audio while their eyes are busy but their minds are free. Audible's content partners include leading audiobook publishers, broadcasters, magazine and newspaper publishers, business information providers, and educational and cultural institutions. Visitors to www.audible.com(TM) can browse, sample, purchase and subscribe to more than 20,000 hours of audio programs. Audible.com(TM) is Amazon.com's exclusive provider of spoken-word products for downloading or streaming via the Web. Among the company's key business partners are Casio Inc., Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. , S3/Diamond Inc., Microsoft Corporation, Royal Philips Electronics, RealNetworks, Inc. and Texas Instruments. www.audible.com and AudibleReady are trademarks of Audible, Inc. |
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