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Attract more online customers: make your Website work harder for you.


Terry Seabrook's real estate Website needed a facelift. The original design had served The Space Co. well, but the old site (www.The SpaceCompany.com/before) was basically an electronic brochure, which generated very little business. It was time for a change.

Getting much-needed help from Internet business strategists at GeoTarget Search (www.GeoTargetSearch.com), Seabrook's Website has a brand new look (www.TheSpaceCompany.com) and business goal--to pull in more customer leads and increase profits 20% by the end of 2007.

"It has certainly been a [learning experience]," says Seabrook. "I never realized how many ways a Website could serve my business. Now, it's generating leads and helping build customer relationships in ways I never thought possible."

Like Seabrook, many entrepreneurs are frustrated frus·trate  
tr.v. frus·trat·ed, frus·trat·ing, frus·trates
1.
a. To prevent from accomplishing a purpose or fulfilling a desire; thwart:
 by nice-looking Websites that don't bring in new customers. Would you hire an employee to stand around and look good? If you create a Website without specific goals in mind, that's exactly what you've done. By establishing a purpose and designing your site with specific goals in mind, you can put your Website to work for you.

What does this mean for you? "Businesses that aren't found online will simply start to become invisible to a large number of Internet users Internet user ninternauta m/f

Internet user Internet ninternaute m/f 
," says Greg Sterling of Sterling Market Intelligence.

Start localizing your Website by adding location information (address, city, state, zip code zip code

System of postal-zone codes (zip stands for “zone improvement plan”) introduced in the U.S. in 1963 to improve mail delivery and exploit electronic reading and sorting capabilities.
) to the footer In a document or report, common text that appears at the bottom of every page. It usually contains the page number.  of every Web page. Also, register your business with local search engines while it's still free. The top three are:

Google Local Business Center (www.google.com/local/add), Yahoo! Local Listings (http://listings.local.yahoo.com), and MSN (1) (MicroSoft Network) A family of Internet-based services from Microsoft, which includes a search engine, e-mail (Hotmail), instant messaging (Windows Live Messaging) and a general-purpose portal with news, information and shopping (MSN Directory).  Local (http://local.msn.com and http://local.live.com)

Finally, there's mobile local search (Mo-Lo), a potentially huge market with more than 1.5 billion wireless devices around the globe. The technology has a long way to go, but it is coming. Get your site ready now.

Here are three tips that will help your Website attract new customers and make money for your company,

1. Generate sales leads A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). . For most businesses, the primary goal of a Website should be to generate sales leads. Potential customers usually won't buy on the first visit, but if you offer a free report or sample in exchange for their contact information, you can follow up indefinitely.

Use pay-per-click advertising by Google Adwords A targeted advertising program in which business ads appear as "sponsored links" on the Google results pages as well as the results pages of Google's partners, such as AOL and Ask.com.  (www.adwords.google.com), Yahoo Search (http://search. yahoo.com) and MSN Advertising (http://advertising. msn.com) to promote your business online and attract visitors.

Pay-per-call, another form of paid search that triggers a phone call to your business, allows you to sell to online customers without having a Web presence. Some Pay-Per-Call vendors include AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services.  (http://search.aol.com), Verizon SuperPages (https://my.superpages.com/spweb/ products/pay-for-call), and lira LIRA. The name of a foreign coin. In all computations at the custom house, the lira of Sardinia shall be estimated at eighteen cents and six mills. Act of March 22, 1846. The lira of the Lombardo-Venetian Kingdom, and the lira of Tuscany, at sixteen cents. Act of March 22, 1846.  (www.miva.com/us/ content/advertiser/paypercall.asp).

Use an online newsletter service, such as Aweber Communications (www.aweber.com), to collect contact information, and then stay in touch via e-mail and postal mail. There's also an online system that allows you to send a printed greeting card with just a few clicks of the mouse (www.SendMyReferralCards.com).

2. Build relationships. Effective Websites encourage a continuous two-way flow of information with visitors. This is a long-term business development strategy that will reap tremendous benefits for your business.

Use e-mail and interactive tools such as surveys and polls to find out visitors' burning issues and questions. Use blogs to further the dialogue with visitors in an informal way and increase customer loyalty. For more on this subject, read Streetwise street·wise  
adj.
Having the shrewd awareness, experience, and resourcefulness needed for survival in a difficult, often dangerous urban environment.
 Relationship Marketing on the Internet by Roger C. Parker (Adams Media Corp.; $17.95).

3. Get local. According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 The Kelsey Group (www.kelsey group.com), more than 70% of U.S. consumers have used the Internet for local shopping, and its local reach now exceeds that of print yellow pages.
COPYRIGHT 2006 Earl G. Graves Publishing Co., Inc.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Article Details
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Title Annotation:E-BUSINESS
Author:Fling, Sharon
Publication:Black Enterprise
Date:Nov 1, 2006
Words:638
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