Attenza Self-Service Portal to Power Self-Service at Motorola; Motorola to Utilize Attenza's Knowledge Management Solution Within Help Desk Operations.

Business Editors & High Tech Writers

DALLAS--(BUSINESS WIRE)--Feb. 11, 2002

Attenza, a leading provider of online customer service and support automation software, and Motorola, Inc (NYSE:MOT), today announced that Attenza will power a Web self-service initiative targeting the IT support needs of Motorola employees worldwide. Specifically, Motorola is leveraging Attenza's Self-Service Portal(TM) as part of a company-wide plan to consolidate employee and technical support operations. By delivering more timely and relevant support through approximately 70,000 prepackaged content items and custom knowledge articles, Motorola expects to see significant cost savings as well as an increase in employee productivity.

Attenza Solution

Motorola implemented Attenza's Self-Service Portal to address the needs of its IT Support Management Team. The solution was integrated within Motorola's existing intranet, and includes features such as Attenza's Knowledge Management System, System Profiler(TM), and an IT Support Knowledge Base consisting of over 300 categories of IT support articles, to give Motorola employees worldwide immediate, consistent, and accurate answers to their questions via a 7x24 delivery channel.

"Motorola is a world-class organization with a keen understanding of how increased employee productivity translates into a measurable competitive advantage," said Lawrence Schwartz, CEO of Attenza. "We are delighted that Motorola has selected Attenza's Self-Service Portal (TM) as an integral part of its global help desk centralization initiative to drive organizational efficiencies and enhance service levels."

"We want to provide our employees an increased selection of self help options beyond a conventional help desk telephone support system," said John Rogers, Director of IT Help Desks. "Attenza gives us the opportunity to improve customer service while controlling costs, which is absolutely critical in today's environment."

Motorola initially launched Attenza's Self-Service Portal as a value-added channel for delivering self-service on a large variety of desktop support issues. According to Rogers, they will now be focusing on the primary Help Desk "call drivers" throughout the enterprise, using Attenza's Analytics module to obtain key business intelligence on the needs of Motorola employees, relative to his objective of call avoidance. Rogers adds, "With the information we can review daily, weekly, or monthly, we will be able to see what's working and what's not."

About Motorola

Motorola, Inc. (NYSE:MOT) is a global leader in providing integrated communications solutions and embedded electronic solutions. Sales in 2001 were $30 billion. For more information about Motorola, please visit the web site at www.motorola.com.

About Attenza

Attenza is a leading provider of online customer service and support automation software. Our integrated suite of applications enables companies such as CNET, Dell, Gateway, Lycos, Mary Kay Cosmetics, Motorola, Radio Shack, and Vignette to provide their customers and employees with an automated service and support platform, while reducing costs, improving customer satisfaction, increasing revenue, and enhancing business intelligence. For more information, visit www.attenza.com or call 1-866-Attenza (toll-free).