Attenza Introduces eService Software Architected on Microsoft .NET.Business Editors & High Tech Writers DALLAS--(BUSINESS WIRE)--Nov. 6, 2002 Attenza Answer Suite 6.0 Leverages Benefits of Web Services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. Architecture, Providing New Levels of Functionality, Integration, and Overall Lower Total Cost of Ownership Attenza, a leading provider of online customer service and support ("eService") software, today announced the immediate availability of Attenza Answer Suite(TM) 6.0, which delivers new levels of functionality, scalability How much a system can be expanded. See scalable. scalability - How well a solution to some problem will work when the size of the problem increases. For example, a central server of some kind with ten clients may perform adequately but with a thousand clients it , and integration capabilities. Completely architected on the Microsoft(R) .NET(TM) Platform, Attenza Answer Suite 6.0 is one of the first service and support applications to leverage the power of Web services. IT support professionals recognize the benefits of extensible markup language See XML. (language, text) Extensible Markup Language - (XML) An initiative from the W3C defining an "extremely simple" dialect of SGML suitable for use on the World-Wide Web. http://w3.org/XML/. (XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. ) Web services included in Attenza Answer Suite 6.0. "We are very excited about the delivery of Attenza Answer Suite 6.0," said Rob Reynolds, Director of IT Services at the University of Oklahoma University of Oklahoma, abbreviated OU, is a coeducational public research university located in the U.S. state of Oklahoma. Founded in 1890, it existed in Oklahoma Territory near Indian Territory 17 years before the two became the state of Oklahoma. at Norman. "We have evaluated and implemented a number of packaged and `home grown' applications within our organization and have always been challenged by the integration issues common among traditional systems. With Attenza's new version, those issues are minimized and our team can now focus their efforts on getting the most out of the applications." "Companies are shifting away from costly, inflexible enterprise applications and shifting to industry-specific business processes and best practices exposed through Web services," said Lawrence Schwartz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Attenza. "By combining the functionality of Attenza Answer Suite with the capabilities of Web services, Attenza will continue to enable leading companies to rapidly and cost-effectively deploy world-class service and support solutions with a lower overall total cost of ownership," Schwartz said. Attenza Answer Suite 6.0 enables companies to offer more effective customer service by leveraging Microsoft .NET See .NET. to deliver a highly scalable product with enhanced integration capabilities. Employing XML Web services, Attenza Answer Suite 6.0 makes integration with an organization's existing applications faster and easier. Delivered as an online subscription service, Attenza Answer Suite 6.0 provides an "instant on" suite of eService applications, including Web self-service, knowledge management, and case management with no investment in hardware or software required. Being 100% Web-based and built entirely on the Microsoft .NET platform, Attenza Answer Suite 6 contains a number of new and enhanced features, including: - Self-Learning Knowledge Base - Enhanced Knowledge Management System - Case Management - Intelligent Case Routing - Account Management - Message Center - Real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. Analytics - Desktop Discovery - Web Services - Flexible Customization Companies can access a 30-day free trial of Attenza Answer Suite 6 by going to: http://smb.attenza.com. ABOUT ATTENZA Attenza is a leading provider of customer service and support ("eService") software. Attenza's integrated web-based solutions enable leading companies such as AON Corporation, Dell, and Mckesson to automate To turn a set of manual steps into an operation that goes by itself. See automation. service-related business processes, resulting in lower operational costs and enhanced service Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; delivery. For more information, visit www.attenza.com or call 1-866-attenza (toll-free). Lower cost. Better service.(TM) |
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