Attenza Enables More Efficient Web Self-Service.Business Editors DALLAS--(BUSINESS WIRE)--May 1, 2002 New Attenza Answer Suite(TM) Helps Businesses Quickly Deploy Web Self-Service Tools to Provide a More Personalized Support Experience for Their Customers Attenza, a leading provider of online customer service and support software, today announced the release of Answer Suite(TM), a Web-based software solution that delivers accurate and personalized responses to customer questions and problems. By utilizing Attenza Answer Suite, companies can reduce support costs, improve customer satisfaction, increase revenue, and enhance business intelligence via intelligent Web self-service. "Companies can no longer rely solely on cost cutting measures to improve their bottom line," said Lawrence Schwartz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Attenza. "Companies are now focusing on increasing customer satisfaction to build customer loyalty. Attenza Answer Suite enables businesses to proactively and automatically address customer questions and problems, while helping create new revenue opportunities, retain loyal customers, and save money." Attenza Answer Suite (Answer Express(TM) and Answer Assistant(TM)) is a tightly integrated collection of Web-based applications that are designed to bring measurable enhancements to CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , Help Desks, content management, and corporate portal An internal Web site (intranet) that provides proprietary, enterprise-wide information to company employees as well as access to selected public Web sites and vertical-market Web sites (suppliers, vendors, etc.). operations, thereby enabling customers and agents to resolve support issues and answer questions via the Web more efficiently. With Attenza Answer Suite, businesses can: -- Receive instant feedback regarding products and services. -- Automatically suggest solutions for incoming incidents or service requests. -- Escalate unresolved issues to agents in distributed contact centers. -- Capture new knowledge for re-use by other agents and/or self-service. -- Generate revenue by leveraging self-service to cross-sell and upsell products and services. -- Capture and analyze the online behaviors and transactions of customers and employees. -- Integrate with existing CRM and Help Desk systems. About Attenza Attenza is a leading provider of online customer service and support software. Attenza's integrated Web self-service solutions enable leading companies such as BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. , CNET (body) CNET - Centre national d'Etudes des Telecommunications. The French national telecommunications research centre at Lannion. , Dallas Morning News, Dell, Gateway, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Lycos, Mary Kay Mary Kay is a brand of skin care and color cosmetics sold by Mary Kay Inc. Mary Kay World Headquarters is located in the Dallas suburb of Addison, Texas. Mary Kay Ash (d. November 22, 2001) founded Mary Kay Inc. on Friday, September 13, 1963. Cosmetics, Motorola, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , uBid, and Vignette to reduce support costs, improve customer satisfaction, increase revenue, and enhance business intelligence. For more information, visit www.attenza.com or call 1-866-Attenza (toll-free). |
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