Attenza Delivers Web Self-Service To BMC Software.Business Editors & High Tech Writers DALLAS--(BUSINESS WIRE)--April 22, 2002 Attenza to help BMC Software BMC Software, Inc. NYSE: BMC, is an American enterprise management software provider, focusing on IT infrastructure applications. BMC was founded in 1980 and is headquartered in Houston, Texas. reduce support costs and increase customer satisfaction. Attenza, a leading provider of knowledge management software that is delivered as a Web service, today announced that BMC Software, Inc. (NYSE NYSE See: New York Stock Exchange :BMC (BMC Software, Inc., Houston, TX, www.bmc.com) A leading supplier of software that supports and improves the availability, performance, and recovery of applications in complex computing environments. ), a leading provider of enterprise management, has successfully implemented the Attenza Answer Suite(TM) into its existing support operations, thereby providing a more personalized and intelligent self-service experience for BMC Software customers. "When BMC Software initiated this project three months ago, our goal was quite clear - to develop an effective and efficient self-service channel that helps answer our customers' mission-critical questions relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc our software," said Ken Skinner Kenneth Skinner Jr. is a jazz pianist, head of the group Ken Skinner and the Jazzmongers. Ken Skinner Jr. was born in Montreal, Quebec June 28, 1962. His father Kenny Sr. , Vice President, Americas Customer Support, BMC Software. "Attenza gave us the Web self-service solution we needed, at a reasonable price, and delivered on its promise of a fast implementation. We anticipate that Attenza's software will enable us to effectively scale our support resources to meet the increased demands from the business, and will increase our overall customer satisfaction." "There are few companies that place a greater emphasis on customer satisfaction than BMC Software," said Lawrence Schwartz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Attenza. "We look forward to working in partnership with BMC Software to deliver the same best-in-class customer service and support via Web self-service." About Attenza Attenza is a leading provider of knowledge management software that is delivered as a Web service. Attenza enables companies such as BMC Software, CNET (body) CNET - Centre national d'Etudes des Telecommunications. The French national telecommunications research centre at Lannion. , Dallas Morning News, Dell, Gateway, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Lycos, Mary Kay Cosmetics, Motorola, Office Depot, Vignette, and uBid to reduce support costs, improve customer satisfaction, increase revenue, and enhance business intelligence by delivering Web self-service to their customers and by streamlining agent workflow. For more information, visit www.attenza.com or call 1-866-Attenza (toll-free). About BMC Software BMC Software, Inc. (NYSE:BMC), is a leading provider of Enterprise Management solutions. Through its Assuring Business Availability(R) approach, BMC Software delivers control over infrastructure management costs, control of market advantage and differentiation via service management, and growth of business value with solutions for business optimization. BMC Software is a member of the S&P 500, with fiscal year 2001 revenues exceeding $1.5 billion and offices worldwide. For more information, please visit the BMC Software Web site at http://www.bmc.com BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. |
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