Attensity E-Service v6.1 launches.

Worldwide Computer Products News-10 November 2009-Attensity E-Service v6.1 launches(C)1995-2009 M2 COMMUNICATIONS http://www.m2.com

Business user applications provider Attensity Group announced on Tuesday Attensity E-Service v6.1, the enhanced version of its knowledge-centric application suite for customer service and support organisations.

Acccording to the company, for companies with long-term, multifaceted customer relationships or complex technical products, the solution provides consistent, proactive and personalised customer experience across every channel.

The new release provides customer care organisations with an effective application for increasing productivity and improving service quality. It includes a set of service templates designed to address technical service and support requirements for complex products, as well as the offerings of consumer-focused companies.

The new version features: best practices, gathered from numerous customer installations, that cover a wide range of customer care scenarios; a set of standard configurations that reduces the time needed for implementation; standard interfaces that reduce the time to integrate with existing CRM, legacy and other systems; a redesigned user interface that allows agents to search through a range of data sources quickly and easily; as well as an expansion of the guided diagnostic features.

No pricing details were disclosed.

((Comments on this story may be sent to [e-mail]))