Attachmate Uniquely Positioned to Offer Consistent Support Solutions to Customers Worldwide.

BELLEVUE, Wash.--(BUSINESS WIRE)--Feb. 10, 1999--

-- SupportWare Technical Support Solutions Partner With IT Resources

to Become an Extension of Customers' Own Technical Staff --

Characterized by scarcity of resources, mission critical requirements, implementation of Y2K projects, and heterogeneous networks, IT departments worldwide require seamless, best-of-breed technical support.

Attachmate, a leading provider of host access management and e-business solutions, today announced the availability of SupportWare anywhere in the world its products are sold. It is now one of the only companies in its market space supporting Attachmate(R) products globally with its own employees.

Global expansion. Attachmate has been providing technical support for North America and Canada out of its Bellevue, Wash. office for over 17 years and centralized technical support in Europe out of its Shannon Ireland office since 1996. Continuing the Attachmate-to-customer support effort, Attachmate expanded its coverage area in January to include Asia Pacific with new support centers in Hong Kong and Melbourne. Attachmate customers in Latin America can receive support immediately over the Internet through Attachmate's SupportWare(R) Online Plan.

Attachmate offers multi-lingual support for English, French, German, Italian, Spanish, Mandarin, and Cantonese speaking customers from various locations worldwide. Attachmate employees provide Attachmate-to-customer support directly, not via a third party -- a rarity in this market.

"The global availability of Attachmate's technical support allows companies worldwide to receive consistent, responsive service from Attachmate support professionals" said Bob Flynn, Attachmate vice president of technical support. "Attachmate has invested time and resources in building a worldwide support infrastructure to service the support needs of our Global 2000 customers anywhere Attachmate products are being used for mission critical business."

With the economic crisis in Asia, many corporations are retracting or divesting their Asian holdings. According to industry research from December of 1998, estimates of gross fixed investments in Asia Pacific will average a decline of 23.5 percent in 1998. Consequently, Attachmate is actively investing in its operations in Asia. Attachmate has made a firm commitment to Asia with the expansion of its local offices, the addition of new employees, and the new customer support center in Hong Kong.

Support anywhere, anytime. SupportWare Online, Attachmate's latest support offering, offers customers expert online technical support anywhere in the world. SupportWare Online is a support option for customers who cannot access Attachmate support call centers or prefer the convenience of entering technical cases over the Internet or by e-mail.

Free up IT resources. Organizations face many challenges including an executive mandate to be on the Web, the Y2K countdown, and integrating disparate enterprise systems. And, as the turn of the century approaches, IT departments must juggle these priorities to ensure systems work today, next year, and remain competitive in the e-business landscape. Attachmate's SupportWare is an extension of internal IT departments to off-load the mission-critical support issues surrounding host systems.

With the growing concern over the potential malfunction of the world's computing systems, IT departments need reliable partners. Paired with Attachmate Consulting, this one-two punch alleviates the concerns of maintaining existing systems while building the web-based systems of tomorrow. Internal resources are free to ensure the enterprise will be fully functional on Jan. 1, 2000. Decreasing the load on support organizations translates into increased user productivity, lower operational and training costs, and minimal disturbance to mission-critical operations.

World-class support and services. For more than 17 years, Attachmate has been a steadfast leader in providing superior technical support. Attachmate SupportWare plans provide a wide range of support services -- from basic help desk support to developer assistance to mission critical dedicated support -- meeting the needs of large and small IT organizations alike.

-- Attachmate's worldwide support staff exceeds 220 specialists,

speaking eight languages.

-- Ninety percent of customer issues are resolved without code

fixes.

-- Fifty percent of customer issues are resolved the same day.

-- Two minutes is the average hold-time for customers while waiting

for a support analyst to take their call.

-- Worldwide member of TSANet, the Technical Support Alliance

Network for multi-vendor support on mutual customer issues.

Pricing and Availability

Attachmate services comprise a range of technical support plans designed to meet the needs of the customer's organization. For pricing information on Attachmate SupportWare, please contact your local sales representative, or call Attachmate's corporate headquarters at 425/644-4010.

About Attachmate

Attachmate Corporation provides host access management solutions to more than 10 million enterprise users worldwide. With 80 offices in 30 countries, Attachmate delivers a comprehensive framework of host access management products, consulting services, and global strategic partnerships. For more information about Attachmate products and consulting services, contact Attachmate worldwide headquarters in Bellevue, Washington at 425/644-4010 or www.attachmate.com.

(c)1999 Attachmate Corporation. All Rights Reserved. Attachmate and SupportWare are registered trademarks of Attachmate Corporation. Other trademarks or registered trademarks are the property of their respective owners.