Atria Software chooses Quintus CustomerQ to drive its technical support operations.MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--March 6, 1995--Quintus Corp., a leading supplier of enterprise-wide customer service automation software, today announced that Atria Atria The heart has four chambers. The right and left atria are at the top of the heart and receive returning blood from the veins. The right and left ventricles are at the bottom of the heart and act as the body's main pumps. Software will license Quintus' CustomerQ support automation software for its worldwide technical support operations. CustomerQ is Quintus' enterprise-wide solution for customer service automation. Atria Software is a leading developer and supplier of configuration management software products for many of the world's leading software developers and includes indepedent software vendors, embedded system Any electronic system that uses a CPU chip, but that is not a general-purpose workstation, desktop or laptop computer. Such systems generally use microprocessors, or they may use custom-designed chips or both. suppliers, and in-house In-house In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. development organizations. With CustomerQ's ability to link multiple sites, Atria's support operation in Germany will be able to share information with technical support personnel at Atria's headquarters in Natick, Mass. Additionally, the company's sales and technical support employees can share current data on customer status and technical information. "I was very impressed im·press 1 tr.v. im·pressed, im·press·ing, im·press·es 1. To affect strongly, often favorably: by the level of service we received from the Quintus technical support staff," said Beth Friday, director of support at Atria. "Their suggestions made the install procedure go very smoothly, and they stayed on the phone to ensure their suggestions worked. Being support personnel ourselves, we hold a very high technical support standard - and the Quintus support was outstanding." Atria will also use CustomerQ to track customer support, as well as generate statistical and customer-related reports. With CustomerQ's graphical front end, it's very easy for Atria's support staff to access problem reports and provide the real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. status reports their customers require. "CustomerQ enables any organization to provide the very top level of service and support to its customers," said Dave Rahn, vice president of marketing for Quintus. "We have designed CustomerQ so that it does not dictate TO DICTATE. To pronounce word for word what is destined to be at the same time written by another. Merlin Rep. mot Suggestion, p. 5 00; Toull. Dr. Civ. Fr. liv. 3, t. 2, c. 5, n. 410. how a service organization should run, but instead is flexible and easily modified to perform in the way our customers require." Founded in 1990, Atria Software Inc. develops, markets, and supports software that facilitates the management of complex software development, enhancement and maintenance. Software development teams use Atria's software configuration management (SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. ) products to control their development process, create products more efficiently, improve software quality, and shorten (audio, compression) Shorten - A form of lossless audio compression. time to market. Atria is a publicity-traded company with headquarters in Natick, Mass. Founded in 1984, Quintus is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Intergraph Corp. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : INGR), the world's leading provider of solutions for enterprise-wide computer graphics and technical information management. Quintus Corp. is a leading supplier of enterprise-wide customer service automation systems for a broad range of industries, including biotechnology, electronics, financial, government, hospitality, oil and gas, pharmaceuticals, retail, software and transportation. For more information on CustomerQ or the complete WorkPro family of Quintus enterprise-wide customer service products, call or write Quintus Corp., 301 East Evelyn Avenue, Mountain View, Calif. 94041; 415/254-2800, 800/542-1283, Fax: 415/428-0211; Email: sales@quintas.com CONTACT: Quintus Deborah Keller, 415/254-2843 Email: debra.keller@quintus.com Impact Communications Allison Niday, 408/439-0977 Email: aniday@mcl.com Atria Amy Weinstein, 508/650-5195 |
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