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Atos Origin, Loquendo present new interactive virtual assistant solution.


Atos Origin Atos Origin, SA (Euronext: ATO) is an international IT corporation which operates in 40 countries worldwide, with over 50,000 employees.

The corporate headquarters are located in Paris, France and Zaventem, Belgium.
, an international information technology services provider, jointly with global speech technology company Loquendo, has presented its new Web-based self-service and multiple-channel applications in new conversational interfaces and interactive virtual assistants.

Atos Origin's new virtual assistants introduce the concept of emotional and social intelligence to virtual channels. They enable Atos Origin's clients to foster a "greater degree of humanity in their business relations" by providing a more flexible interaction that adapts to fit each client's specific business objectives. This new technology aims at offering more intelligence than that of the traditional self-service and virtual channel applications; making interaction easier; and guiding the end user by means of a lifelike dialog.

[ILLUSTRATION OMITTED]

[ILLUSTRATION OMITTED]

Atos Origin's new virtual assistants and conversational interfaces result from a combination of technologies, which include, among others, Loquendo TTS (1) See text-to-speech.

(2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to
 synthetic speech synthetic speech
n.
Speech that is produced by an electronic synthesizer activated by a keyboard, enabling individuals who are incapable of speech to communicate.
 engine, Loquendo ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR.  (automatic speech recognition), complex Web programming, virtual reality design, 3-D graphic design and display.

The avatar's body language, expression and lip movements are synchronized syn·chro·nize  
v. syn·chro·nized, syn·chro·niz·ing, syn·chro·niz·es

v.intr.
1. To occur at the same time; be simultaneous.

2. To operate in unison.

v.tr.
1.
 following the pronunciation of each phoneme phoneme

Smallest unit of speech distinguishing one word (or word element) from another (e.g., the sound p in tap, which differentiates that word from tab and tag). The term is usually restricted to vowels and consonants, but some linguists include differences of pitch,
, consequent to the complete set of functionalities provided by Loquendo's multilingual TTS engine.

www.atosorigin.com

www.loquendo.com
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Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Web-Based Customer Service
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:4EUFR
Date:Jun 1, 2005
Words:189
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