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Atmos Energy Signs Multimillion-dollar Indus Customer Suite Contract for Twelve-State Implementation.


ATLANTA -- Indus Service Delivery Management Solution to Help Nation's Largest Natural Gas Distributor Bolster Service to More Than 3 Million Customers

Indus International Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: IINT), a leading provider of Service Delivery Management (SDM SDM - Schematic Data Model )(TM) solutions, today announced that Atmos Energy Atmos Energy (NYSE: ATO), headquartered in Dallas, Texas, is the largest distributor of natural gas in the United States, serving 3.1 million customers nationwide. Atmos acquired TXU's natural gas and pipeline holdings in 2004.  (NYSE NYSE

See: New York Stock Exchange
: ATO ATO Australian Taxation Office
ATO Ambito Territoriale Ottimale (Italy)
ATO Alpha Tau Omega
ATO Air Traffic Organization (FAA)
ATO Arab Towns Organization
ATO Air Tasking Order
ATO Assemble To Order
) has signed a multimillion-dollar contract to implement Indus' Customer Suite software solution to bolster its customer service performance to more than 3 million customers across 12 states. The Indus solution will help Atmos Energy cut costs while facilitating better communication and more efficient service for the 1.5 million accounts from the recently acquired TXU TXU Texas Utilities (Electric and Gas Company)
TXU Transmitter Unit
 Gas Company. Atmos Energy also plans to implement the system for its other 1.7 million accounts in the future.

"Atmos Energy is committed to a long-term growth strategy, and we realize our customers are the most important part of that strategy. Indus' Customer Suite is the ideal solution to help us migrate a large, acquired customer base along with our current customers to an improved service solution and with a lower cost of ownership," said Les Duncan, chief information officer for Atmos Energy. "This Indus solution offered the level of functionality and scalability we needed to fit in with our overall corporate growth strategy."

By using Indus' Customer Suite solution for more than 3 million accounts, Atmos Energy will have a comprehensive view of all customer information and the ability to better automate customer service functions throughout the company. Furthermore, customers will now have a powerful online resource which will enable them to better automate such things as paying bills online, reviewing their account and requesting services.

"The power of our Service Delivery Management vision and strategy will come to life for Atmos Energy and more than 3 million of their customers with this agreement," said Greg Dukat, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of Indus. "It's a telling example of how Indus solutions are helping companies quickly improve service offerings to their valuable customers, realize tangible cost savings and improve overall performance."

About Atmos Energy

Atmos Energy Corporation, headquartered in Dallas, is the country's largest natural-gas-only distributor, serving approximately 3.5 million gas utility customers. Atmos Energy's utility operations serve more than 1,500 communities in 12 states from the Blue Ridge Mountains Blue Ridge also Blue Ridge Mountains

A range of the Appalachian Mountains extending from southern Pennsylvania to northern Georgia. It rises to 2,038.6 m (6,684 ft) at Mount Mitchell in the Black Mountains of western North Carolina.
 in the East to the Rocky Mountains Rocky Mountains, major mountain system of W North America and easternmost belt of the North American cordillera, extending more than 3,000 mi (4,800 km) from central N.Mex. to NW Alaska; Mt. Elbert (14,431 ft/4,399 m) in Colorado is the highest peak.  in the West. Atmos Energy's nonutility operations, organized under Atmos Energy Holdings, Inc., operate in 18 states. They provide natural gas marketing and procurement services to industrial, commercial and municipal customers and manage company-owned natural gas storage and pipeline assets, including one of the country's largest intrastate natural gas pipeline systems. For more information, visit www.atmosenergy.com.

About Indus International

Indus is a leading provider of Service Delivery Management (SDM) solutions, which help clients in a broad array of industries optimize the management of their customers, workforce, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used.

Spare parts are also called “spares.
 inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com.

Safe Harbor Safe Harbor

1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated.

2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive.
 Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995

This press release contains statements, estimates or projections that are not historical in nature and that may constitute "forward-looking statements" as defined under U.S. federal securities laws. These statements include, but are not limited to, the anticipated benefits of the Indus Customer Suite, including cost reductions and lower cost of ownership. These statements, which speak only as of the date given, are subject to certain risks and uncertainties that could cause actual results to differ materially from our Company's historical experience and our expectations or projections. These risks include, but are not limited to, projected growth in the emerging service delivery management market, market acceptance of our service delivery management strategy, current market conditions for our products and services, our ability to achieve growth in our asset management and customer management offerings, market acceptance and the success of our new products and enhancements and upgrades to our existing products, the success of our product development strategy, our competitive position, the ability to establish and retain partnership arrangements, our ability to develop our indirect sales channels, the successful integration of the acquisition of Wishbone wishbone

see furcula.
 Systems, Inc. including the challenges inherent in diverting our management's attention, changes in our executive management team, uncertainty relating to and the management of personnel changes, the ability to realize the anticipated benefits of our recent restructurings, timely development and introduction of new products, releases and product enhancements, current economic conditions, heightened security and war or terrorist acts in countries of the world that affect our business, and other risks identified from time-to-time in the Company's SEC filings. Investors are advised to consult the Company's filings with the SEC, including its 2004 Annual Report on Form 10-K Form 10-K

A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.


Form 10-K

See 10-K.
, and subsequent quarterly reports on Form 10-Q Form 10-Q

See 10-Q.
, for a further discussion of these and other risks.

Indus is a trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Nov 4, 2004
Words:901
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