Atlys Release 8.0 Advances Convergys' Leadership in Billing and Customer Care for Next-Generation Wireless Services.

Business Editors & High Tech Writers

CINCINNATI--(BUSINESS WIRE)--Feb. 19, 2002

-- Enhancements give operators greater control, flexibility, and efficiency with simultaneous GSM/PCS network support, advanced prepaid

capabilities, and new APIs for improved CRM --

Convergys Corporation (NYSE:CVG), the global leader in integrated billing and customer care services, announced today the availability of Atlys(R) Release 8.0. Leading wireless providers worldwide rely on Atlys to differentiate their products and services, maximize the value of each customer interaction, and strategically grow their businesses.

This enhanced version of Atlys provides operators with multinetwork support to enhance their movement from 2G to 2.5G/3G services, along with advanced prepaid support and additional open APIs for improved CRM. Atlys is Convergys' award-winning, best-in-class, end-to-end billing product for the global wireless voice and data market.

"Recognized for its unique integrated prepaid and postpaid capabilities in a single system, this new release of Atlys strengthens our clients' ability to drive revenue growth and improve care for their customers." said Bob Marino, President of Convergys Information Management Group. "Operators focused on offering new services and building subscriber loyalty can rely on Atlys' rich functionality, timely release updates, and innovative core/custom model to lower total cost of ownership and speed time to market."

Highlights of Atlys Release 8.0 include:

-- New APIs for Enhanced CRM -- New APIs enhance customer relationship
management and Atlys' front-end integration with external systems. Atlys
integrates easily with third-party software, enhancing customer care and
billing capabilities and providing more seamless interfaces. One of the first
integrations will be to Siebel eCommunications 7, an industry-leading
e-business application from Siebel Systems (Nasdaq:SEBL). This solution will
leverage the robust CRM functionality found in both systems.

-- Simultaneous GSM and PCS Network Support -- Operators can support both GSM
and PCS (TDMA and/or CDMA) networks simultaneously, allowing them to offer more
flexible service packages, transition from 2G to 2.5/3G services, and expand
their geographic footprint.

-- Advanced Prepaid Support -- Atlys' robust integrated prepaid/postpaid
functionality is strengthened with numerous prepaid enhancements including high
availability, anonymous subscriber support, multilingual messaging, pre-event
account balance management, and more finite whisper message thresholds. These
features help drive new revenue, reduce revenue loss, and increase customer
satisfaction and loyalty.

-- Wireless Local Number Portability (WLNP) -- Operators can use Atlys' WLNP
support to meet regulatory mandates, better manage their number inventory, and
select the WLNP vendor of their choice.

Atlys Release 8.0 also includes many other new features such as price plan management and payment-to-invoice capabilities designed to enhance operators' abilities to provide new services, improve account management, and increase customer satisfaction.

Atlys supports all major mobile network standards including CDMA, TDMA, GSM, and AMPS, in an open, client-server environment capable of supporting over 20 million subscribers in a single relational database. Atlys provides a total customer management solution by combining a flexible, scalable billing platform with a complete suite of integrated contact center services.

Convergys' modular and scalable product line of end-to-end billing products, application modules, and preintegrated application suites enables communication providers to create fully integrated billing and customer care environments that are highly adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative next-generation framework, a convergent component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent services.

Convergys solutions are available in flexible delivery models including licensed, outsourced, and build-operate-transfer.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 30 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers. This commitment is validated by the more than 1.3 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.2 million separate customer contacts we manage each day, both live and via electronic interaction.

Convergys(TM) employs more than 45,000 people in 47 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Israel, Europe, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks and Atlys is a registered trademark of Convergys Corporation.)