Atlantis Guests Grumble about Delays, Double Booking and Dry Taps.Summary: ABU DHABI Abu Dhabi (ä`b  thä`bē, zä–, dä–), Arab. Abu Zabi, sheikhdom (1995 pop. 928,360), c. -- Disgruntled dis·grun·tle tr.v. dis·grun·tled, dis·grun·tling, dis·grun·tles To make discontented. [dis- + gruntle, to grumble (from Middle English gruntelen; see guests of Atlantis, The Palm This article contains information about a building currently under construction. It may contain information of a speculative nature, and the content may change dramatically as construction progresses and new information becomes available. have complained of poor service, double booking, and on one occasion no running water at the $1.5-billion resort. The hotel said it has been dealing with more than 3,000 calls a day and higher than expected number of guests to the hotel and water park, especially during Eid Al Fitr holidays. Tom Price, from Wales Wales, Welsh Cymru, western peninsula and political division (principality) of Great Britain (1991 pop. 2,798,200), 8,016 sq mi (20,761 sq km), west of England; politically united with England since 1536. The capital is Cardiff. , has made Dubai his holiday destination for the past eight years, but described his stay at Atlantis last week as "worse than being in a cattle market". From the moment he arrived on Tuesday, Price said there were delays from the valet, to an hour check-in, to a two-hour wait for his luggage. On Wednesday, he and his wife woke to find there was no running water and it was not restored until past 5pm. "There were families with kids that couldn't wash nappies or sterilise Verb 1. sterilise - make free from bacteria sterilize autoclave - subject to the action of an autoclave disinfect - destroy microorganisms or pathogens by cleansing; "disinfect a wound" 2. bottles," he said. Other guests complained of double booking with some being disturbed in their sleep by new guests entering their room. "It was about 10.30pm, 11pm and people were knocking on the door saying this was their room," one guest said. "It was taking hours at the check-in and check-out and there was a lot of confusion." Guests said the hotel had not been able to cope with the hundreds of guests, especially day visitors coming through the lobby to access the water park Aquaventure. Alan Leibman, president and managing director of Kerzner International, Atlantis, The Palm, acknowledged the hotel had experienced "teething teething /teeth·ing/ (teth´ing) the entire process resulting in eruption of the teeth. teeth·ing n. The eruption or cutting of the teeth. issues" which had been compounded by a broken water valve and an onslaught of demand. "It is a big resort and we have had some teething problems," he said. "We were fielding 3,000 calls per day. "We were expecting 300 to 350 people per day to the Lost Chambers and we had 1,000. "At Aquaventure we expected 2,500 to 3,000 people per day but during a full day we've had 5,700 people." However, he denied the hotel was overbooked overbooked See oversubscribed. . Copyright 2008 Khaleej Times. All Rights Reserved. Provided by Syndigate.info an Albawaba.com company |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion