Atlantic Coast Federal Expands Voice Response System with Maxxar Corporation's Centrum 9000.Business Editors DETROIT--(BUSINESS WIRE)--Dec. 16, 2002 Federally charted mutual thrift supports joint offering due to reliable software and strategic reseller agreement Wixom, Mich.-based Maxxar Corporation, a company specializing in interactive information solutions and the development and distribution of products providing computer telephony integration Computer Telephony Integration - Computer Telephone Integration , announced today that Atlantic Coast Federal has upgraded from Maxxar's previous DOS system to the company's Centrum centrum /cen·trum/ (sen´trum) pl. cen´tra [L.] 1. a center. 2. the body of a vertebra. cen·trum n. pl. cen·trums or cen·tra 1. 9000(R) voice response platform. The upgrade offers Atlantic Coast Federal members convenient, 24-hour access to personal account information and banking services such as account balances and activities, rate information and funds transfers via Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ). "Maxxar has been extremely responsive to us throughout the years and the software is virtually indestructible in·de·struc·ti·ble adj. Impossible to destroy: indestructible furniture; indestructible faith. [Late Latin ind ," said Herman Klinger, senior vice president, Central Operations Central Operations (CO) is a major command of the London Metropolitan Police that provides operational support to the rest of the service. It is commanded by Assistant Commissioner Tarique Ghaffur. , Atlantic Coast Federal. "When we purchased OSI's core data processing data processing or information processing, operations (e.g., handling, merging, sorting, and computing) performed upon data in accordance with strictly defined procedures, such as recording and summarizing the financial transactions of a system and discovered that they recommended Maxxar's Centrum 9000 to coincide with their solution, we couldn't have been happier. As a result of the preexisting pre·ex·ist or pre-ex·ist v. pre·ex·ist·ed, pre·ex·ist·ing, pre·ex·ists v.tr. To exist before (something); precede: Dinosaurs preexisted humans. v.intr. partnership, the integration was seamless and smooth." Atlantic Coast Federal has been a Maxxar client for more than eight years and the decision to continue with Maxxar was encouraged by the established strategic reseller agreement between Open Solutions Inc. (OSI (1) (Open System Interconnection) An ISO standard for worldwide communications that defines a framework for implementing protocols in seven layers. Control is passed from one layer to the next, starting at the application layer in one station, proceeding to the ) and Maxxar. In July 2001 OSI, a provider of integrated enterprise core data processing, Internet banking and E-commerce financial solutions for credit unions and community banks, and Maxxar entered into a reseller agreement focusing on the credit union marketplace. Currently, OSI identifies credit union prospects whose needs match Maxxar's voice response offering, analyzes the credit unions' requirements and then offers customers options to explore the Maxxar solution. "A long-standing Maxxar customer, Atlantic Coast Federal recognized the advantages of working with partnered vendors that strongly support their product offering and services," said Max Bishop, vice president of Sales, Maxxar Corporation. "Atlantic Coast Federal is the first joint OSI/Maxxar customer and is solid proof that our strategic reseller agreement works to everyone's advantage. Together, OSI and Maxxar are committed to continually providing the most innovative enabling technologies to our client institutions." About Atlantic Coast Federal Atlantic Coast Federal is a federally chartered mutual thrift and as such accepts savings and/or demand deposits from the general public, and invests those savings in loans primarily for commercial, residential real estate and consumer loans. Atlantic Coast Federal has five locations in Georgia and four throughout the state of Florida. For more information about Atlantic Coast Federal, visit the Web site at www.acfederal.net, or e-mail info@acfederal.net. About Centrum 9000(R) The Centrum 9000 platform is a multi-tasking Intel Processor based platform that runs under Microsoft Windows NT(R) and Windows(R) 2000, and turns the phone into a data terminal. The built-in networking support provides a wide range of connectivity options for host computers and local area networks. The platform manages data with all ODBC (Open DataBase Connectivity) A database programming interface from Microsoft that provides a common language for Windows applications to access databases on a network. compliant databases including Microsoft SQL SQL in full Structured Query Language. Computer programming language used for retrieving records or parts of records in databases and performing various calculations before displaying the results. (R) and Oracle(R). About Maxxar Corporation The Maxxar Corporation, a Microsoft Certified Partner and an ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certified company, specializes in interactive information solutions in addition to the development and distribution of products providing Computer Telephony Integration. Call automation solutions include Call Center management products, Interactive Voice Response and Speech Recognition systems. An international company, Maxxar has four offices in the U.S. as well as one in Toronto. Maxxar solutions are currently being utilized in the financial industry to enhance productivity, strengthen customer services and reduce overall operational costs. Maxxar has installed more than 1,500 computer telephony and electronic commerce systems worldwide. For more information about Maxxar or any of its products and services, contact Max Bishop via e-mail at mbishop@maxxar.com or call (248) 675-1040 ext 125. Or visit the company's Web site at www.maxxar.com. |
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