Atlantic Coast Airlines Goes Live With MRO Software's MAXIMO; Strategic Asset Management Solution Maintains ACA's Growing Fleet.

Business/Technology Editors

BEDFORD, Mass.--(BUSINESS WIRE)--Nov. 4, 2002

MRO Software, Inc. (Nasdaq: MROI), a leading provider of e-business solutions for strategic asset management, announced today that Atlantic Coast Airlines (ACA) (NASDAQ/NM: ACAI), one of the fastest growing regional airlines in the country, has completed its implementation of MAXIMO(R), MRO Software's strategic asset management solution. ACA operates in the Eastern and Midwestern United States as United Express, and as part of the Delta Connection program in the Eastern U.S. and Canada.

Working together, ACA's multi-disciplined team and MRO Software's professional services have implemented a fully integrated, new generation maintenance solution for the airline industry. ACA is now using MAXIMO to manage all maintenance activities for its fleet of 132 aircraft at five locations for both line and heavy maintenance plus all procurement and parts inventory handling. ACA's maintenance activities are conducted at Chicago O'Hare International Airport, Washington Dulles International Airport, Boston Logan International Airport, Columbia Metropolitan Airport and Cincinnati/Northern Kentucky International Airport. This implementation will assist in meeting ACA's commitment to create an integrated work management process to deliver improved performance, streamlined operations and reduced maintenance costs.

ACA selected MRO Software's MAXIMO strategic asset management solution after a thorough evaluation process. The implementation was completed in early October. In addition to managing ACA's core assets, MAXIMO is also integrated with ACA's financial applications and its Flight Log System to provide a real-time, single source of vital information.

"We're constantly seeking new ways to improve efficiency and increase our ability to scale our maintenance organization as the company continues to grow," said Tom Moore, President and Chief Operating Officer, ACA. "One of our primary goals has been to better support our rapidly expanding maintenance program and create greater efficiency in our inventory processes. We believe that MAXIMO will help us reach that goal."

"ACA's bottom line depends on highly efficient maintenance of its aircraft fleet under exacting standards and in an intensely competitive environment. In addition, ACA needed to tie maintenance and inventory information back to its financial and flight log systems for an integrated view of its business," said Bill Sawyer, executive vice president, operations, MRO Software. "ACA is using MAXIMO as its strategic asset management solution to successfully manage precise equipment maintenance under tight deadlines for a clear business advantage. MAXIMO's ability to integrate with other mission-critical applications provided a single source of information to help ACA meet the challenges of its rapid growth."

About MRO Software, Inc.

MRO Software is a leading provider of e-Business solutions for strategic asset management. The Company's integrated suite of applications optimizes performance, improves productivity and service levels and enables asset-related sourcing and procurement across the entire spectrum of strategic assets.

The Company's asset management solutions allow customers to manage the complete lifecycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software's solutions customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management and provisioning across the asset base.

MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 1,000 employees, 10,000 customers and more than 260,000 end users. The Company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America. Additional information on MRO Software can be found at http://www.mro.com.

MAXIMO(R) is a registered trademark, and MRO Software(TM) is a trademark, of MRO Software, Inc.