Atinav Announces Partnership With Computer Associates to Deliver New CRM Solutions.Business Editors NEW YORK--(BUSINESS WIRE)--Feb. 27, 2001 Internet Communications Software (communications, software) communications software - Application programs, operating system components, and probably firmware, forming part of a communication system. These different software components might be classified according to the functions within the Open Systems Company to Integrate Wireless and Collaboration Technology With CA's Intelligent CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Suite Atinav Inc. (www.atinav.com), a provider of Internet communications and collaboration software See collaborative software. , today announced it is partnering with Computer Associates International Inc. (CA), the leading provider of eBusiness software, to provide new wireless CRM solutions. As part of the relationship, Atinav will integrate its aveAccess(TM) WAP gateway (Wireless Application Protocol gateway) Software that decodes and encodes requests and responses between the smartphone microbrowsers and the Internet. It decodes the encoded WAP requests from the microbrowser and sends the HTTP requests to the Internet or to a local module and its aveComm(TM) collaboration module into CA's Intelligent Customer Relationship Management (CRM) Suite. CA's Intelligent CRM Suite is the first solution to help organizations both understand and retain customers through the intelligent analysis of transaction data. By combining Atinav's customizable WAP gateway module, with CA's Intelligent CRM Suite, customers will be able to offer a scalable wireless solution for its entire suite, enabling users to get real-time information while they are out of the office or away from their PC. The WAP gateway supports any mobile network standard and is accessible from any planned wireless service. The gateway can maintain subscriber information, manage the billing information of a registered user and create personalized profiles for each user. It supports multiple WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. specifications, including: WAP Push, WTLS (Wireless Transport Layer Security) The security services in the Wireless Application Protocol (WAP). WTLS is based on TLS, the landline version that is widely used on the Internet. (WAP security layer) and WMLScript, and also contains Atinav-developed features such as Form Processing, and Server Side Scripting. Additionally, Atinav will integrate its collaboration module into CA's Intelligent CRM suite. This will allow for on-line document and form sharing for interactive editing or completion. For example, a customer service representative (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ) and a customer can simultaneously edit and complete a form online to speed up the cycle of a sale. "Superior customer service requires immediate responsiveness and ready access to all relevant data - which is exactly what wireless technology can help achieve," said Mike LaTorraca, vice president, strategic business alliances, CA. "The alliance between Atinav and CA offers tremendous value to customer service organizations that want to raise their performance to previously unattainable levels." "Atinav's objective is to help companies enhance their existing applications and infrastructure, and our collaboration with CA, along with our integration with their CRM suite, is an affirmation to this strategy," said Matin mat·in also mat·in·al adj. Of or relating to matins or to the early part of the day. [Middle English, from Old French, sing. of matines, matins; see matins.] Moosa, COO, Atinav. "The integration of our WAP gateway and collaboration technology into the Intelligent CRM Suite ensures Enterprise customers will have the most robust, flexible tools available to manage their customer relationships." About Atinav Inc. Atinav Inc. (www.atinav.com) is a provider of universal Internet communications and collaboration software for the digital economy. In order to meet the demand for perpetual connectivity to and communications via the Internet, the Internet, the, international computer network linking together thousands of individual networks at military and government agencies, educational institutions, nonprofit organizations, industrial and financial corporations of all sizes, and commercial enterprises company developed a suite of products branded avenue(TM) - services that put the customer at the intersection of the Internet and communications. Atinav currently markets three Java-based Internet communications and collaboration software products: aveAccess, aveComm, and aveConnect. Additionally, the company integrates all leading protocols and standards into its software, including Bluetooth, Jini and UPnP. Atinav has received two rounds of funding totaling more than seven million dollars from angel investors and a privately held technology consulting firm. Atinav is based in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. and has offices in Manassas, Virginia and India. More information can be found at www.atinav.com. |
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