Aternity IT Survey Ranks End User Experience Management as Top Priority for 2008.Global 1000 IT, Line-of-Business Executives Spanning Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , Healthcare, Manufacturing, & Oil & Gas Share Insight & Key Challenges BOSTON, Mass. -- Aternity Inc., the industry's technology leader in end user experience management solutions for Global 1000 enterprises, today announced the results of its survey, "IT Management: Key Drivers and Challenges in 2008." More than 70 senior IT and Line-of-Business (LOB) professionals participated in the survey, ranking their key IT priorities for 2008 and sharing their perspective on end user experience management strategies and best practices. Preemptive pre·emp·tive or pre-emp·tive adj. 1. Of, relating to, or characteristic of preemption. 2. Having or granted by the right of preemption. 3. a. Problem Detection Cited #1 Priority by Survey Respondents * More than 35 percent surveyed indicated that "gaining a more proactive handle on IT problems before the impact is felt by end users or upon business productivity and performance," as their top priority for 2008 * The top five priorities and key IT challenges for 2008 as ranked by survey respondents (in order of importance): [TABLE OMITTED] * 50 percent of the survey respondents reported that the combination of the three Key Performance Indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. (KPIs) - desktop performance, application performance, and user productivity - were all equally important in order to optimally determine real end user experience * More than 70 percent of survey respondents indicated that anywhere between 10 and 75 percent of all IT problems in their organization are not detected by IT, but rather unveiled by users after their productivity has been impacted Analyst Research Reinforces Increased Adoption of End User Experience Management Software and Services Gartner Dataquest predicts that between 2005 and 2011 IT spending on availability and performance tools, including those for end user experience monitoring and management, will rise by more than 45 percent, ultimately sizing the total market opportunity at more than $3.5 Billion USD USD In currencies, this is the abbreviation for the U.S. Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. . And, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Jean-Pierre Garbani of Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
* The Forrester Wave[TM]: Appliance-Based End User Experience Monitoring, Q2 2007, Published June 21, 2007 "Every month we are seeing the number of end user experience management inquiries from Global 1000 enterprises rise exponentially ex·po·nen·tial adj. 1. Of or relating to an exponent. 2. Mathematics a. Containing, involving, or expressed as an exponent. b. ," said Trevor Matz, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Aternity. "This interest together with our recent announcement of significant global wins in the insurance market, indicate a strong shift in IT and LOB priorities, and further validates that end user experience management software and solutions are being embraced more and more as a key competitive differentiator." Generating Frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. Performance Intelligence from Real End User Experience Aternity is the first and only vendor to offer a Frontline Performance Intelligence Platform. Formally launched in the U.S. in January 2008 at DEMO, Aternity's platform uniquely provides the capabilities to effectively monitor, analyze and correlate the three core KPIs of "real" End User Experience - as prioritized by the survey respondents: * Desktop Performance - Real or Virtual (Citrix, Terminal Server and VDI (1) (Video Device Interface) An Intel standard for speeding up full-motion video performance. See DCI. (2) (Virtual Device Interface) An ANSI standard format for creating device drivers. VDI has been incorporated into CGI. ): Running Processes, CPU CPU in full central processing unit Principal component of a digital computer, composed of a control unit, an instruction-decoding unit, and an arithmetic-logic unit. and Memory Utilization, Non-responding Processes, Crashed Applications, Error Messages DOS and Windows error messages are listed individually in this database by the message that is displayed when they occur. See also DOS error messages and Application Error.  , Process Latency, etc.
* Application Performance - Response Time, Throughput, Latency and End-to-End Transaction Time for any business activity independent of the underlying application technology including HTTP HTTP in full HyperText Transfer Protocol Standard application-level protocol used for exchanging files on the World Wide Web. HTTP runs on top of the TCP/IP protocol. (s), Citrix/ICA, Terminal Server/RDP, Client/Server, Java, etc. * User Productivity - Number of business activities performed, e.g. emails sent or received, trades completed, calls closed, etc. Application, module and function usage statistics, correlative Having a reciprocal relationship in that the existence of one relationship normally implies the existence of the other. Mother and child, and duty and claim, are correlative terms. nature of application usage, application usage trails, etc. Want to weigh in on the results? Take the "IT Management: Key Drivers and Challenges in 2008" survey and receive a copy of the Gartner Cool Vendor Report, IT Operations 2008, by visiting: http://www.aternity.com/it-survey-gartner-cool-vendor-report.htm. About Aternity Aternity redefines end user experience management by providing the industry's first frontline performance intelligence platform designed to dramatically reduce business disruptions and significantly increase end user productivity. With Aternity, Global 1000 enterprises benefit from a 360 degree view of frontline user experience, self-learning, preemptive problem detection, and right-time decision support. Aternity achieves this by uniquely transforming every desktop - real or virtual - into a self-monitoring platform that is user-experience aware. Aternity was recently named a Gartner Cool Vendor in IT Operations, 2008 and has received prestigious recognition from the American Business Awards, The Marker, and was a featured presenter at DEMO 08. To learn how Aternity can bring winning performance to your frontline and to find out if you qualify for a free proof-of-concept, visit www.aternity.com. (c)2008 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion