Astute Solutions PowerCenter Wins Best of Show Award at Customer Contact Week; eCRM Solution Also Snares Best-in-Class Honors in User Choice Awards.Business Editors & High Tech Writers COLUMBUS, Ohio--(BUSINESS WIRE)--Aug. 9, 2001 Astute Solutions, a leading provider of eCRM (eCustomer Relationship Management) solutions to Global 1000 companies, was recognized with Best of Show and Best in Class honors at the Customer Contact Week trade show and conference, held July 30 through August 2, 2001, in Chicago. Astute's PowerCenter was named best CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution in the Best of Show Awards, selected by a panel of industry journalists. PowerCenter also received a Best-in-Class award in the Third Annual User Choice Awards, sponsored by CUSTOMER Support Management magazine and RealMarket. The User Choice Awards is the only awards program in which CRM products and services are judged by the end user. This year, 132 products competed in 23 categories, and more than 8,000 end users evaluated the products to determine the winners. "It's very gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. to see PowerCenter recognized by both industry experts and end users," said Joe Sanda, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Astute Solutions. "These awards, along with our growing list of world-class customers, is proof that PowerCenter has emerged as a leader in eCRM." PowerCenter is a state-of-the-art eCRM system focusing on customer interaction management for contact centers. It quickly and easily integrates multiple channels of customer contact, such as phone, letter, email, Web chat, and fax, ensuring efficient and consistent handling of all customer contacts. Customer Contact Week was the co-location of ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men (International Call Center Management), CRM (Customer Relationship Management Solutions) and Field Enterprise Solutions. It was the largest gathering of its kind for customer contact and CRM professionals. About Astute Solutions. Astute Solutions is an award-winning, leading provider of eCRM solutions (eCustomer Relationship Management) for Global 1000 companies such as McDonald's Corporation, Michelin North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Inc., Levi Strauss
Levi Strauss, born Löb Strauß & Co., The Kroger Co., Georgia Pacific Corp., and L'Oreal USA Products, Inc. Astute specializes in customer interaction, Internet and telephony solutions. Astute's eCRM solutions enable companies to manage the one-to-one communication process in the area of customer interaction management. PowerCenter(TM), the company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , is a state-of-the-art CRM system focusing on managing the customer interaction and relationship process. Astute Solutions is headquartered in Columbus, Ohio Columbus is the capital and the largest city of the American state of Ohio. Named for explorer Christopher Columbus, the city was founded in 1812 at the confluence of the Scioto and Olentangy rivers, and assumed the functions of state capital in 1816. and may be reached at 1-877-POWER50, or 614-508-6100; email, marcom@astutesolutions.com; or on the web at www.astutesolutions.com. |
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