Astea to Showcase Service-Centric eCRM Solutions at Three Spring Events.Business Editors HORSHAM, PA--(BUSINESS WIRE)--March 22, 2001 Enterprise Integration, Web and Mobile Options, and PSOplus Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. are Part of Comprehensive Solutions Offered with Astea's AllianceEnterprise eCRM Suite Astea International Inc. (Nasdaq:ATEA), the leading provider of equipment-service-centric eCRM solutions, will exhibit at three trade events within the next month, showcasing its flagship AllianceEnterprise eCRM Suite for companies with field service requirements as part of a broader, forward-looking, enterprise CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategy. The events include: Service Industry Association (SIA Sia (sī`ə) or Siaha (sī`əhə), in the Bible, family returned from the Exile. SIA - Serial Interface Adaptor ) World Conference & Expo March 25-28, 2001 Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. , Nevada Booth 17 Key 3 Media Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services Conference & Expo March 27-28, 2001 Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. Booth 328 HealthTech Medical World April 22-25 Cleveland, Ohio "Cleveland" redirects here. For the Cleveland metropolitan area, see . For other uses, see Cleveland (disambiguation). Cleveland is a city in the U.S. state of Ohio and the county seat of Cuyahoga County, the most populous county in the state. Booth 504 Jennifer Datush, director of marketing, commented. "We really have an exciting story to share as we kick-off this year's trade show schedule. Astea has made the transition from recognized leader in field service solutions to best-in-class enterprise service-centric suite provider. It is an exciting time to take our message to the market. The newly introduced Astea Corporate Transformation Initiative brings to bear equipment-centric process automation that will truly leverage the assets and human resources of our clients. This initiative has met with great success, as will be evidenced in the coming weeks with announcements on many new marquee customer victories and key partner relationships that have been established in this first quarter of 2001." About AllianceEnterprise eCRM Suite The AllianceEnterprise eCRM Suite delivers modular, comprehensive out-of-box functionality for automating customer-facing business processes. The Suite's four major components for integrated Field Service management (iFSA), Call Center management (iCCA), Sales Force management (iSFA) and Professional Services management (iPSA) Automation applications are tightly integrated through a centralized 'Core Services' enterprise infrastructure that links with leading financial and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. products. AllianceEnterprise offers choices of Wireless Remote options (AirWareWR), Internet/intranet Remote User options (WebWareRU), Un-tethered Remote options (EveryWareUR), and standardized integration components (AllianceLinks) that collapse multiple, interdependent business processes into a centralized, coherent solution, improving efficiencies, response and revenue at all customer touch points. Astea's PSO PSO - Oracle Parallel Server Plus professional services support AllianceEnterprise with a portfolio of services for Business Consulting, Project Implementation, IT Systems Integration and Life Cycle Support. About Astea International Astea International Inc. (www.astea.com) specializes in service-centric Customer Relationship Management (eCRM) software solutions used by companies in multiple industries to improve productivity, revenue and customer interaction. Astea has over twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. of experience with automating customer-facing processes and supports a global client base. Astea markets its products through direct and indirect sales and services networks throughout North America, Europe and the Asia-Pacific. (c)2001 Astea International Inc. Astea is a registered trademark and AllianceEnterprise eCRM Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. |
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