Astea announces new DISPATCH-1 and PowerHelp customers in fourth quarter 1995; Northwest Mutual Life, Canadian Satellite Communications and QVC among new customers.

CHALFONT, Pa.--(BUSINESS WIRE)--Jan. 16, 1996 -- Astea International Inc. (NASDAQ: ATEA), the leading supplier of enterprise-wide customer interaction software, today announced the addition of several new customers during the fourth quarter of 1995 for PowerHelp, its scalable help desk and customer support application, and DISPATCH-1, the industry's leading service automation solution.

Organizations choose Astea to meet a common but crucial business requirement: the need to instantaneously access and respond to customer information throughout the organization.

Newly-named PowerHelp customers include: QVC Inc., Northwest Mutual Life, Diversified Computer Associates, Genesys Regional Medical Center, Church & Dwight Company Inc., Planmatics Inc. and Xtrasource. The scope and diversity of these licensees demonstrates PowerHelp's advanced problem resolution capabilities and breadth of functionality for both help desk and customer service environments.

The growing list of organizations deploying DISPATCH-1 -- the industry's leading service automation system -- to manage information and field service operations among geographically-dispersed customers, headquarters, branch offices and field services includes: BTG Inc., Canadian Satellite Communications Inc., The Computer Group, CUSA Technologies Inc., Integrated Measurement Systems Inc., PEDCOM Inc., Systech Retail Systems, TechForce Inc., Tencor Instruments, TransQuest Information Solutions and Technology Service Solutions Inc.

"1995 was an exciting year, one in which Astea's client/server-based customer solutions were deployed across a growing universe of organizations, enabling them to more effectively share information and better serve their customers," according to Zack Bergreen, Astea President and CEO. "We're pleased to announce these most recent additions to our growing customer base, and we look forward to helping them better manage customer information and more fully leverage their business opportunities."

PowerHelp is a leading client/server-based help desk software system, a full range of advanced features that enables help desks to automate the call tracking, problem management and problem resolution process. PowerHelp provides staffers with the most robust problem resolution search tools and features available to diagnose and resolve problems quickly and accurately. Via the Astea Web Server, PowerHelp delivers universal access to the World Wide Web, empowering end users to independently research and resolve problems, and giving support providers the most flexible environment in which to deploy innovative, customized new service capabilities.

DISPATCH-1 is the leading enterprise-wide system for call center management, contract administration, distribution/logistics, depot and financial management for field service organizations. Its sophisticated decision support and remote access modules enable customers, managers, service technicians and all other parties in the customer interaction cycle to access critical information and automate the service process.

PowerHelp and DISPATCH-1, together with PowerSales, Astea's sales force automation software, form the Astea Customer Enterprise Series (ACES), a comprehensive solution for managing customer interactions and information across the enterprise. The ACES product suite will integrate all critical points of customer contact -- sales, support and service -- enabling organizations to effectively share customer information and fully leverage their customer relationships.

Astea International is a leading worldwide software development corporation whose products enable Global 2000 corporations to establish market leadership through business process reengineering centered on customer interaction.

Astea's flagship customers include Allen-Bradley, AT&T Global Information Solutions, E.I. du Pont de Nemours & Co., Johnson Controls Inc., Motorola Inc., Northern Telecom Inc., Ricoh Corp. and Savin Corp. Astea corporate headquarters is located in Chalfont, Penn. with regional offices worldwide. Additional background is available on the World Wide Web at http://www.astea.com.

CONTACT: Keith Larson

Astea International

[phone] x117

or

Maureen MacGregor

Astea International

[phone] x285

or

Sarah Sherman

Neva Group

[phone] x226