Astea announces customer service excellence initiatives.HORSHAM, Pa.--(BUSINESS WIRE)--Oct. 21, 1996-- Company promotes two top professionals, Fran Laliberte and John Van Son, to senior customer service management roles Astea International Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ATEA) announced today that two of its customer service professionals have been promoted to vice presidential positions within the company's product development and customer services group. The promotions of Fran Laliberte to the position of vice president of custom services and standard development and of John Van Son to the newly created position of vice president of professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. further indicate Astea's commitment to becoming the leader in the billion dollar customer interaction software market. These management changes will help Astea expand the penetration of its customer support/help desk, field service, and sales and marketing automation solutions worldwide by providing improved distribution of management responsibilities that is expected to be more agile and responsive to changing customer needs and market conditions. "As the industry leader, we can't rest on our laurels. To continue providing customers with the most innovative, customer-focused software and services, we are constantly seeking to improve company processes in key areas to help set and carry out our corporate strategy. In their new roles, Fran and John will be vital to helping Astea continue to achieve this goal," said Zack Bergreen, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Astea. Fran Laliberte, Vice President, Custom Services and Standard Development Laliberte, who was promoted from director of custom services, will direct Astea's standard development group along with the NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers and custom development groups. This new structure will allow the company to continuously address product development issues by leveraging the resources of all three organizations. Laliberte will report directly to Zack Bergreen. Laliberte, who joined Astea in October 1991 as a consultant, has over 25 years of experience in the software industry. He has held several other positions during his career at Astea, including director of NCR services, director of professional services and manager of custom development. John Van Son, Vice President, Professional Services In this newly created position, Van Son will report to Hank Firey, Astea's senior vice president of sales, marketing and professional services, to position the professional services organization closer to the company's customers. This change will enable the group to work directly with Astea's sales and marketing organization to help the company reach new levels of customer service excellence. Van Son, who has 22 years of experience in the high-tech industry, joined Astea in January 1996 as senior director of professional services. Prior to joining Astea, Van Son was director of multivendor service alliances at Decision One, the largest independent computer service organization in the U.S. Van Son's other positions at Decision One included director of business unit development and Wang services program director. Previously, he was chairman and CEO of Continuity Services, an independent computer maintenance company he founded that was later acquired by Decision One. About Astea International Astea International develops client/server-based customer interaction software that enables organizations to automate their customer support, field service and sales operations. With more than 500 employees worldwide, Astea markets its products through a direct sales and services network throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Israel, Asia, Australia and New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. . The company's customer base of approximately 2,000 companies and 40,000 end users includes such industry leaders as Allen-Bradley; Mercedes Benz Mercedes Benz expensive automobile and status symbol. [Trademarks: Crowley Trade, 368] See : Luxury ; NCR; E.I. du Pont de Nemours Du Pont de Ne·mours , Pierre Samuel 1739-1817. French-born economist and politician who took part in negotiations after the American Revolution (1783) and in the acquisition of the Louisiana Territory (1803). & Co.; U-Haul; Chevron; Ricoh Corp.; and Savin savin a neurotoxic war gas similar to organophosphorus insecticides but considerably more toxic, as demonstrated in the Tokyo subway massacre in 1995. Corp. Astea can be reached at (617) 275-5440; via e-mail at info@astea.com; or via the World Wide Web at www.astea.com. -0- This press release contains forward-looking statements which are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are continuing acceptance of Astea's products, general competitive pressures in the marketplace, and the continued overall growth in the customer interaction software industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements which could affect the Company's financial results are included at length in the Company's Forms 10-Q for the fiscal quarters ended March 31, 1996 and June 30, 1996, Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended December 31, 1995, each filed with the SEC, and the Company's registration statements filed with the SEC and deemed effective on July 27, 1995 and September 23, 1996. CONTACT: Clare Moulton Astea International Inc. (617) 275-5440 or Christine LeCompte Beaupre & Co. Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most (603) 436-6690 lecompte@beaupre.com |
|
Printer friendly
Cite/link
Email
Feedback
Reader Opinion